Customer Assistant - Food - Uxbridge

Marks and Spencer; Uxbridge; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in the UK is hiring a Customer Assistant in our Food section to front-line the store at peak times, delivering five-star service with pace and a calm, can-do attitude.

You’ll know our Food range, roll up your sleeves every shift, use Sparks App and in-store devices to help customers, work as part of a high-energy team, and adapt to changing store needs while maintaining a welcoming, high-quality service standard. Join us and be part of the transformation the retailer is driving.

Qualifications

• Experience in delivering customer service in a fast-paced retail setting.
• Knowledge of food products and willingness to learn the range.

Responsibilities

• Provide five-star service at pace in the Food section.
• Advise customers and recommend products to meet their needs.
• Operate store devices and Sparks app to assist customers.
• Support across store areas as needed to maintain service quality.

Skills

Customer service

Digital literacy

Team player

Resilience under pressure

Tools

Sparks App

In-store devices

Job description

Saturday 13:00-21:00 Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details

Work Pattern

Monday 06:00-14:00

Tuesday 06:00-14:00

Thursday 13:00-21:00

Friday 13:00-21:00

Saturday 13:00-21:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?