Customer Assistant - Food - Berwick-Upon-Tweed Simply Food

Marks & Spencer Plc; Berwick-upon-Tweed; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is recruiting a Customer Assistant for our Food section. You will be at the frontline, delivering friendly, efficient service and helping customers find and choose our latest food products.

You'll work as part of a busy store team, thrive under pressure, stay digitally confident with Sparks App and in-store devices, and adapt to varying shift patterns as we approach the Christmas period.

Qualifications

• Frontline retail experience preferred.
• Ability to work in high-pressure periods.
• Digital confidence with store apps and devices.
• Team player who can adapt to changing store needs.

Responsibilities

• Sell and recommend food products to customers.
• Deliver five-star service at pace.
• Maintain shelves and stock during busy periods.
• Utilise Sparks App to enhance customer experience.

Skills

Customer service

Team work

Digital tools

Upselling

Tools

Sparks App

POS devices

Job description

All the details

Work Pattern

• Monday 08:00 - 16:30
• Tuesday 08:00 - 16:30

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? #Christmas