Customer Assistant - Fashion, Home & Beauty - The Galleries Washington

Marks and Spencer; North East, Tees Valley; On-site; GBP 18,000 - 22,000; Full time

Job summary

A well-known retail company in North East England is seeking a Customer Assistant for their Fashion, Home & Beauty section. The role involves delivering exceptional customer service, maintaining store cleanliness, and utilizing digital tools to enhance customer experience. The ideal candidate should have strong communication skills and adaptability to changes. Join us and be part of an inclusive team that values diversity and provides flexible working opportunities.

Qualifications

• Committed to delivering excellent work with great attention to detail.
• Open to and act upon feedback.
• Takes accountability for planning and managing own workload.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are always stocked.
• Proactively engage with customers to understand their needs.

Skills

High levels of customer service

Strong communication skills

Adaptable to changing situations

Good level of digital capability

Job description

Summary

Customer Assistant - Fashion, Home & Beauty - The Galleries Washington

Description

Join our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you will become a champion of our stylish products, on‑trend designs, and exceptional customer service. We are looking for passionate, fashion‑forward individuals who are excited to dress the nation. You will be a brand ambassador ready to recommend our newest fashion items and ensure customers feel truly valued with every purchase.

At M&S, customers expect swift service. You will roll up your sleeves, work hard, and go above and beyond daily. Digital confidence is essential, and you will utilise tools such as the Sparks App and in‑store devices to enhance the experience and ensure customers find the products they want when they need them.

Efficiency and effectiveness are key — you will keep the store clean and stocked, ensuring customers never wait. Teamwork is crucial; you will create an inclusive store environment, support colleagues, and respect the local community.

Flexibility is vital. You should be confident working across various parts of the store and adapt to changing retail demands seamlessly.

Schedule

Week 1

• Wednesday 12:30 – 20:30
• Thursday 12:30 – 20:30
• Friday 08:00 – 14:00
• Saturday 06:00 – 14:00

Week 2

• Sunday 09:00 – 17:00
• Tuesday 06:00 – 14:00
• Thursday 12:30 – 20:30
• Friday 08:00 – 14:00

Job Description

Purpose

Deliver a great shopping experience by putting customers first and championing our products. As the face of the business, you will be the voice that helps us continually improve.

Key Accountabilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are always stocked.
• Monitor and achieve daily sales targets, priorities, promotions, and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit.
• Build expert product knowledge to sell and recommend our products and services.
• Utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and act upon feedback, asking for it regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, starting with recruitment and selection, and we happily offer flexible working. If you require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met and provide a fair and transparent assessment process.