Customer Assistant (Christmas)

John Lewis Partnership; East Staffordshire; On-site; GBP 18,000 - 24,000; Part time

Job summary

John Lewis Partnership is seeking a Customer Assistant to deliver outstanding service and uphold high in-store standards across displays, stock, and cleanliness. You will engage customers with strong product knowledge, supporting the team and working across seven days with varied hours.

A night premium of £3.75 per hour applies for shifts between 22:00 and 06:00. Based in Cheadle, Cheshire, the role offers flexible hours and an inclusive environment that values customer focus and teamwork.

Qualifications

• Basic IT literacy required.
• Excellent verbal and written communication skills.
• Customer-focused approach with willingness to learn.

Responsibilities

• Deliver engaging and inspirational customer service at every stage of the journey.
• Use product knowledge and sales training to drive sales and profitability for the partnership.
• Put the customer at the heart of everything you do and resolve queries effectively.
• Flexibly support the shop team including till duties, stock replenishment, price ticketing and general shop-keeping tasks.
• Identify areas for improvement and help implement solutions.
• Assist with accurate stock counts to protect profits.

Skills

Basic IT literacy

Strong communication skills

Job description

As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just can not compete with.

Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

• Delivering engaging and inspirational customer service at every stage of the customer journey.
• Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
• Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
• Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
• Identifying areas of improvement and implementing solutions.
• Helping to protect our profits by supporting with accurate stock counts.

Essential skills/experience you'll need

• Basic IT literacy.
• Strong communication skills.

Desirable skills/experience you may have

• Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.
• Merchandising and product displays experience.

Closing Date:

September 22, 2026

Pay:

Contract Type:

Temporary

Hours of Work:

Varied hours of full and/or part time work across seven days to include early starts, late finishes, evenings and weekends between the hours of 06:00 - 20:10.

Where You'll Be Working

Cheadle (John Lewis & Partners), Wilmslow Road, Cheadle, Cheshire, SK8 3BZ

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.