Customer Assistant - Andersonstown

Lidl Northern Ireland; Belfast City District; On-site; GBP 17,908 - 20,664; Full time

Benefits offered by this job

Company pension

Career development

Staff discounts

Maternity Leave top-up

Job summary

Lidl Northern Ireland is hiring a Customer Assistant to support customers on the shop floor and tills. You will help maintain stock, keep the store clean, and assist with queries while delivering a friendly shopping experience.

This role offers flexible contracts (10, 20, 30, or 35 hours per week) with a starting rate of £13.30 per hour and progression options. You must be 18+ to sell alcohol, with weekend work possible.

Qualifications

• A can-do attitude and excellent customer service skills.
• The willingness to go the extra mile for our customers.
• To be responsible and reliable.
• Enjoy working in a fast-paced, varied environment.
• A good team player.

Responsibilities

• Interact with the customer in a pleasant, friendly and helpful manner.
• Ensure stock loss controls are followed in all areas of the store.
• Maintain store and external cleanliness and hygiene standards.
• Follow freshness and rotation principles.
• Ensure all waste is managed correctly.
• Assist in the stock count process.

Skills

Customer service

Team player

Reliability

Fast-paced environment

Willingness to go extra mile

Job description

Summary

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.

Earn £13.30 per hour!

Flexible Hours to Fit Your Life!

Life is busy, so we offer contracts for 10, 20, 30, or 35 hours per week. On our standard 30‑hour contract, you’ll earn £490+ per week* (inclusive of unsocial hours). Weekend work is an option! Let’s talk about your availability and tailor a shift pattern that fits your needs.

As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store.

Shift Patterns

• Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award‑winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl!
• Middle shift: Starting mid‑morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues.
• Late shift: From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day.

What you’ll do

• Interact with the customer in a pleasant, friendly and helpful manner.
• Ensure stock loss controls are followed in all areas of the store.
• Maintain store and external cleanliness and hygiene standards.
• Follow freshness and rotation principles.
• Ensure all waste is managed correctly.
• Assist in the stock count process.

What you’ll need

• A can‑do attitude and excellent customer service skills.
• The willingness to go the extra mile for our customers.
• To be responsible and reliable.
• Enjoy working in a fast‑paced, varied environment.
• A good team player.
• Preferably, previous experience in a customer‑facing role but this is not essential provided you have the right attitude.

What you’ll receive

Through our salary system, we ensure pay equality across all positions at Lidl. We offer a competitive and transparent salary system that ensures pay equality across all positions.

• £13.30 per hour rising to £14.80 per hour after 3 years.
• Additional supplements paid depending on the days & hours worked*
• 29 days holidays per annum (pro rata, including Bank Holidays).
• Company pension.
• Genuine opportunities for career development.
• Individuals recognised as high performing will be invited to join our Leadership Academy as part of your ongoing development.
• Mobile and broadband discounts with Vodafone.
• Generous discounts available: Circle K, Bike to Work.
• Maternity Leave top‑up, Marriage Leave, Employee Assistance Programme.

Salary – Year 1

• Basic Rate £13.30
• £16.63 (Unsocial Hours,11pm-6am)
• £19.95 (Overtime/Sundays)

Salary – Year 2

• Basic Rate £13.40
• £16.75 (Unsocial Hours,11pm-6am)
• £20.10 (Overtime/Sundays)

Salary – Year 3

• Basic Rate £13.90
• £17.38 (Unsocial Hours,11pm-6am)
• £20.85 (Overtime/Sundays)

Salary – Year 4

• Basic Rate £14.80
• £18.50 (Unsocial Hours,11pm-6am)
• £22.20 (Overtime/Sundays)

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.