Customer Assistant

Lidl GB; York and North Yorkshire; On-site; GBP 19,000 - 20,000; Full time

Benefits offered by this job

30-35 days holiday (pro rata)

10% in-store discount

Pension scheme

Enhanced family leave

Long service award

Job summary

Lidl GB is hiring a Customer Assistant to join our team in York and surrounding area. This 35-hour contract offers a competitive hourly rate of £13.45–£14.45, plus holiday pro rata, pension, and staff benefits. You'll help customers, stock shelves, operate tills, and maintain a clean, welcoming store environment.

We value reliability, a positive attitude, and a willingness to adapt to changing priorities. Training will support you to deliver great service and you could progress into specialist

Qualifications

• Experience providing excellent customer service in a fast-paced environment.
• Ability to adapt to changing priorities and shifts.
• Strong communication and a positive attitude.

Responsibilities

• Assist customers with questions, queries and purchases.
• Restock shelves and manage deliveries as they arrive in-store.
• Operate tills and ensure accurate checkout transactions.
• Keep bakery stocked with fresh goods and maintain store presentation.
• Merchandise products and support store cleanliness and organisation.

Skills

Customer service

Fast-paced environment

Flexibility

Team player

Job description

Summary

£13.45 - £14.45 per hour | 35 hour contract 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out.

Just like you.

As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you’ll keep moving, keep business booming and never be bored. You’ll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve.

In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights, as well as a generous benefits package designed to support your well-being and life outside of Lidl.

We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your retail role and champion you to succeed in your career here - you could even become a Freshness, Non-Food or Bakery Specialist.

What you'll do

• Be a Lidl expert, helping our customers with their questions, queries and requests
• Efficiently work deliveries as they arrive in store
• Passionately provide excellent customer service
• Proactively keep the bakery topped up by baking fresh goods
• Expertly merchandise and maintain our middle aisles of Non-Food products

What you'll need

• Experience working in a fast-paced environment
• Excellent customer service skills
• Flexibility to start a shift early or finish late
• A positive approach to changing priorities
• Drive and passion to work hard and make your store a success
• A smile on your face and a friendly manner to inspire your team and help our customers

What you'll receive

• 30-35 days holiday (pro rata)
• 10% in-store discount
• Pension scheme
• Enhanced family leave
• Long service award
• Plus, more of the perks you deserve

Thinking of using AI to help with your application? AI tools (e.g. Chat GPT, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self.

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.