Customer Assistant

Vue; Worcester; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a Customer Assistant, where your enthusiasm and passion for film will help create unforgettable experiences for cinema-goers. In this dynamic role, you'll greet customers, provide exceptional service, and ensure a welcoming environment. With opportunities for growth and development, you’ll be part of a team that values collaboration and diverse perspectives. Enjoy perks like unlimited cinema access and employee discounts while contributing to a culture that prioritizes customer satisfaction and teamwork. If you're eager to learn and make a difference, this is the perfect opportunity for you.

Benefits

Unlimited Cinema Access

Employee Discounts

Rewards with Big Brands

Qualifications

• No prior experience required, but enthusiasm and passion are essential.
• Ability to maintain a clean and safe environment.

Responsibilities

• Greet customers and provide prompt service.
• Maintain cleanliness and safety in the cinema.
• Communicate showtimes and pricing options.

Skills

Customer Service

Teamwork

Communication Skills

Initiative

Passion for Film

Job description

Minimum wage - £10.00 for 20 years and under, £12.21 for 21 years and over

£7.55 under 18 years old / £10.00 18–20 years old/ £12.21 21 years old and over

Minimum wage - £10.00 per hour for ages 20 and under, £12.21 per hour for ages 21 and over

£10.00 for 20 years old and under and £12.21 for 21 years old and over

Part-time

23 May 2025

Customer Assistant

Overall Purpose

Our customer assistants are the essential link between our business and our customers. From day one, you’ll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience.

You’re not required to have prior working experience to be a successful customer assistant, but you must have enthusiasm and passion to help create an exciting atmosphere for the millions of customers that visit us each year.

You’ll be hands-on greeting customers, serving at retail counters, keeping the cinema clean, and equipped with the knowledge to answer queries about our latest content and blockbusters.

Many of our employees started as customer assistants and have developed careers within our business.

What Will I Be Doing?

• Supporting the customer journey: greeting customers, offering prompt service, supporting with queries, ensuring a clean, comfortable, and safe environment, and providing after-care to ensure satisfaction.
• Using pace and efficiency at the till to maintain high customer service levels and manage queue times.
• Communicating current content features, showtimes, and alternative options to customers.
• Using training tools to confidently complete daily tasks.
• Sharing information about pricing, booking options, and content offerings.
• Supporting customer understanding of products and services, sharing fun facts and key information.
• Informing customers about food & beverage options, promotions, and combos.
• Keeping all areas of the cinema clean and tidy.
• Maintaining a safe environment by reporting suspicious behaviors or disruptions.

What Skills Do I Need?

• Experience working with people is preferred but not essential.
• Positive attitude and willingness to go the extra mile.
• Team player supporting colleagues.
• Ability to work at pace in a busy environment.
• Initiative and eagerness to learn.
• Respectful and approachable demeanor.
• Pristine appearance and tidy uniform.
• Good verbal and written communication skills.
• Confidence in using cinema technology.
• Passion for film and cinema industry.
• Alignment with core values, demonstrated daily.

Life at Vue

Joining Vue means being part of a team that creates unforgettable experiences, invests in the latest tech, and values collaboration and diverse perspectives.

Our Core Values

• Analytical: Big picture and detail-oriented decision making.
• Belonging: Inclusive team where everyone’s voice matters.
• Collaboration: Working together to deliver the best customer and team experience.
• Customer focus: Customers are our main priority.
• Dynamic: Inquisitive problem solvers.
• Excitement: Embracing the evolving world of big screen entertainment.

Benefits include unlimited cinema access, employee discounts, and rewards with big brands.

Equal Opportunities

Vue is committed to equal access and opportunities for all, promoting fairness across all aspects of employment, regardless of race, gender, age, religion, disability, or other characteristics.