Customer Assistant

Lidl; Washington; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Holiday entitlement Pro rata

In-store discount

Pension scheme

Enhanced family leave

Long service award

Job summary

Lidl UK is hiring a Customer Assistant to keep the store running smoothly across shifts, restocking shelves, processing tills, and delivering great service to every customer.

We offer a competitive hourly rate of £13.45–£14.45, pro rata holiday, a 10% in-store discount, pension, and potential progression into Specialist roles with training.

Come join a collaborative team that values diversity and inclusion, supports your wellbeing, and provides clear paths to grow your retail career with Lidl.

Qualifications

• Experience working in a fast-paced environment.
• Excellent customer service skills.
• Flexibility to start a shift early or finish late.
• A positive approach to changing priorities.
• Drive and passion to work hard and help the store succeed.
• Friendly manner to inspire colleagues and assist customers.

Responsibilities

• Be a Lidl expert, helping customers with questions and requests.
• Efficiently handle deliveries as they arrive in store.
• Provide excellent customer service at all times.
• Keep the bakery stocked by baking fresh goods.
• Merchandise and maintain Non-Food middle aisles.

Skills

Customer service

Fast-paced

Flexible hours

Positive attitude

Motivation

Team player

Job description

Summary

£13.45 - £14.45 per hour | 20 hour contract | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out.

Just like you.

As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you’ll keep moving, keep business booming and never be bored. You’ll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve.

In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights, as well as a generous benefits package designed to support your well-being and life outside of Lidl.

We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your retail role and champion you to succeed in your career here - you could even become a Freshness, Non-Food or Bakery Specialist.

What you’ll do

• Be a Lidl expert, helping our customers with their questions, queries and requests
• Efficiently work deliveries as they arrive in store
• Passionately provide excellent customer service
• Proactively keep the bakery topped up by baking fresh goods
• Expertly merchandise and maintain our middle aisles of Non-Food products

What you’ll need

• Experience working in a fast-paced environment
• Excellent customer service skills
• Flexibility to start a shift early or finish late
• A positive approach to changing priorities
• Drive and passion to work hard and make your store a success
• A smile on your face and a friendly manner to inspire your team and help our customers

What you’ll receive

• 30-35 days holiday (pro rata)
• 10% in-store discount
• Pension scheme
• Enhanced family leave
• Long service award
• Plus, more of the perks you deserve

Thinking of using AI to help with your application? AI tools (e.g. Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self.

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.
If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and.

Please note your employment is conditional upon the Company’s receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.