Customer Assistant

Sainsbury’s Group; Sunderland; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Discount card

Holiday entitlement

Enhanced Family Leave

Pension and life cover

Sainsbury's share schemes

Other Retail savings

Physical wellbeing

Mental wellbeing

Financial support

Inclusive place to work and shop

Job summary

Sainsbury’s Group is seeking store colleagues who prioritise customers and provide friendly, helpful service across shifts that include early mornings during the festive period.

Roles involve stocking, shelf presentation, and assisting customers with recommendations while using digital tools to support daily tasks. A supportive team environment and opportunities for growth are offered.

Responsibilities

• Putting customers first and making them feel valued through friendly and helpful service
• Ready to help wherever customers need you—from filling shelves, picking orders, serving customers or selling products
• Using digital tools to do your job well and enhance customer experience
• Helping organise and move stock, keep shelves tidy and well-presented, and move loads to the correct store location
• Building knowledge of products, services and promotions to confidently make helpful recommendations
• Be a committed team player, willing to support colleagues and work together
• Flexibility to work across the store and take on new challenges
• Open to learning and trying new things to improve service
• Confident using new digital tools and technology to do your job well
• Take pride and ownership in your work with attention to detail and a tidy workspace
• Sunday 04:00 - 09:00, Thursday 04:00 - 08:00, Friday 04:00 - 08:00, Saturday 04:00 - 09:00; ensuring the store is ready for the festive season when customers rely on us

Job description

• Putting customers first and making them feel valued through thoughtful, friendly and helpful service
• Ready to help wherever our customers need you most, whether that's filling shelves, picking orders, serving customers or selling our products
• Using and embracing digital tools to do your job well and enhance customer experience
• Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location
• Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers
  A committed team player, always willing to support colleagues and work together
• Flexibility and willingness to work across the store and take on new challenges
• Open to learning, developing and trying new things to improve our service
• Confident learning to use new digital tools and technology to do your job brilliantly
• Take pride and ownership in your work, including close attention to detail, maintaining a clean and tidy work space and always looking for ways to make our customer experience better
  Sunday: 04:00 - 09:00 Thursday: 04:00 - 08:00Friday: 04:00 - 08:00Saturday: 04:00 - 09:00 Working in our stores Our stores are at their busiest during the festive season, when customers are counting on us to help make this magical time of year truly special. To get our store teams ready, we have both permanent and fixed-term vacancies available so please check the contract type above before applying to make sure it is the right role for you. Important checks before you apply
• You must be above the school-leaver age in your country School leaving age - GOV.UK
• If the Availability Window includes shifts before 6.00am or after 11.00pm, you will need to be aged 18 or over
• You must have Right to Work eligibility in the UK, We offer our colleagues a wide range of rewards and provide competitive benefits:
• Discount card - After 4 weeks employment, 10% off at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Holiday entitlement - based on the hours you work
• Enhanced Family Leave - Maternity, Paternity, Adoption and more
• Pension and life cover - we'll match between 4-7.5% of your pension contributions and up to 6x life cover
• Sainsbury's share schemes - buy Sainsbury's shares at discounted prices
• Other Retail savings - discounts on eating out, holidays and at other retailers
• Physical wellbeing - cycle to work and bike rental schemes, reduced price gym access and Health/Dental cash plans
• Mental wellbeing - 24/7 access to our Employee Assistance Programme and Online wellbeing platform
• Financial support - interest‑free season ticket loans, Pay advance, affordable loans and savings directly from your pay and financial wellbeing resources
• An inclusive place to work and shop We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.