Customer Assistant

Co-op Group; Rochdale; On-site; GBP 17,000; Part time

Job summary

A leading retail cooperative is looking for a Customer Team Member in Rochdale. Your role includes providing excellent customer service, stocking shelves, and contributing to a friendly team atmosphere. Flexibility with shifts is required, and you will enjoy benefits like paid training, holiday, and healthcare services.

Benefits

30% discount on all Co-op products

10% discount on all other brands

31 days of holiday

Pension scheme with up to 10% employer contributions

Full, paid training

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills to build positive relationships.
• A positive approach to change and problem solving.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Collaborate with colleagues to solve customer problems.
• Keep the store safe and legal by stocking shelves and ensuring compliance.

Skills

Customer service skills

Ability to build positive relationships

Flexibility in working shifts

Problem solving

Job description

Customer Team Member

Location: Dale Street, Milnrow, Rochdale, OL16 3LG

Pay: £12.60 per hour

Contract: 12 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

When you join Co‑op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

What you’ll do

• Friendly and thoughtful service – put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone’s day better – support your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro‑rated for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We are also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job as you will need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.