Customer Assistant

Vue Entertainment; Redditch; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading cinema chain in Redditch is looking for enthusiastic Customer Assistants. You will greet customers, provide service, and help create an enjoyable atmosphere without needing prior experience. Responsibilities include maintaining cleanliness and communicating information about shows and products. Competitive pay of £10.00 for under 21 and £12.21 for 21 and above. Join a dynamic team and enjoy cinema benefits!

Benefits

Unlimited cinema access for employee

Annual holiday allowance

Employee discounts on food & beverages

Qualifications

• Enthusiasm and passion for creating an exciting atmosphere.
• Ability to work at pace in a busy environment.
• Good verbal and written communication skills.

Responsibilities

• Greet customers and offer support with queries.
• Maintain a clean and comfortable environment.
• Communicate pricing and product information.

Job description

Overview

Our customer assistants are the essential link between our business and our customers. From day one, you'll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience. You're not required to have prior working experience to be a successful customer assistant but you must have the enthusiasm and passion to help create that exciting atmosphere for the millions of customers that visit us each year. You'll be hands on greeting customers in and out of the cinema, serving at our retail counters, keeping the cinema clean and tidy and be equipped with the knowledge to answer queries about all our latest content and blockbusters. And what's great - many of our employees began their journey with us as a customer assistant and have gone on to develop a career within our business.

Responsibilities

• Greet customers into our cinema, offer prompt service and support with queries, ensure a clean, comfortable and safe environment for customers to enjoy, and offer an after-care service to check that each visit was satisfactory.
• Use pace and efficiency at the till points to maintain a high level of customer service and help manage queue times.
• Communicate the latest information about current content features, showtimes, availability, and alternatives if a first choice is sold out.
• Utilize regular training and development tools to confidently complete daily tasks and responsibilities.
• Communicate up-to-date pricing information and the value of our content offering and booking options to customers.
• Support customers’ understanding of the full range of products and services by sharing relevant information and key details (e.g., VIP & recliner seating, accessibility options and over 18 screenings).
• Inform customers about food & beverage options and any promotional offers or combos.
• Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room).
• Help maintain a safe environment for customers and staff, identifying and reporting suspicious behaviors or disruptions that conflict with our values, policies or procedures.
• Have a positive can-do attitude and be willing to go the extra mile.
• Be a team player and support colleagues with daily tasks.
• Ability to work at pace in a busy and sometimes pressured environment.
• Demonstrate initiative and eagerness to learn new skills.
• Treat colleagues and customers with respect and remain approachable.
• Treat appearance with pride and maintain a clean and tidy uniform.
• Be a clear communicator with good verbal and written skills.
• Be confident using the technology in our cinemas, including till points and ticket scanners.
• Share a passion for the film and cinema industry.
• Aligned with our core values and able to demonstrate them daily.

Core values

Working at Vue means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over detail, and use data to improve what we do. Our standards are high, but we don’t take ourselves too seriously — we’re about working together and embracing different perspectives to genuinely improve what we do.

• Analytical: Big picture thinking and detail enable informed decisions
• Belonging: Inclusive team where everyone’s voice matters
• Collaboration: Working together to offer the best experience for customers and team
• Customer focus: Customers are our main priority
• Dynamic: Inquisitive problem solvers, not afraid of a challenge
• Excitement: The world of big screen entertainment is evolving

Benefits

• Unlimited cinema for you and a monthly allowance for family and friends
• Annual holiday allowance
• Wellbeing support including online GP access
• Employee discounts across our food & beverage range at our cinemas
• Exclusive discounts and rewards with many big brands through our rewards programme

Equal opportunities

Vue is committed to ensuring that policies, processes and frameworks relate to all aspects of the employee life cycle and promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part-time or fixed-term status.

Salary: Under 21 – £10.00; 21+ – £12.21