Customer Assistant

Buzz Bingo; Poole; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading entertainment company in Poole is seeking a Customer Assistant. This role requires you to provide exceptional service while managing flexible shifts that may include nights and weekends. You will assist in various areas of the Club, fostering relationships with customers and ensuring overall satisfaction. The ideal candidate should be experienced in customer service, have outstanding communication skills, and maintain a safe environment for all patrons.

Benefits

4 weeks Annual Leave plus Public Holidays

50% off bingo tickets, food & soft drinks

Life Assurance

Pension Scheme

Buzz Learning, our digital learning platform

Qualifications

• Experience in delivering first-class, personalized customer service in a face-to-face role.
• Confident at challenging the way things are done.
• Able to create a Safer Gambling Environment.

Responsibilities

• Build rapport and relationships with Customers.
• Be flexible across all areas of the Club.
• Support with other duties as requested by the line manager.

Skills

Outstanding communication skills

Experience in delivering customer service

Flexibility in tasks

Basic numeracy knowledge

Job description

Join us as a Customer Assistant in our Poole Club offering an 18-20 hour contract which requires you to have full availability as your shifts will include a mix of days, nights and weekends. There is no set shift availability with this role and shifts are allocated on a rota basis. Shifts finish as late as 4am and you will need to be able to get home safely late at night. As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

  Experience in delivering first class, personalized customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment

• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

  Help@Hand - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more

• Thrive App - for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards - Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training - Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Life Assurance
• Pension Scheme