Customer Assistant

CO-OP; Pocklington; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK retail organization is hiring Customer Team Members in Pocklington. Your role includes providing excellent customer service, assisting colleagues, and ensuring store safety. The position offers a pay rate of £12.60 per hour for a part-time contract of 16 hours per week with potential overtime. Benefits include staff discounts, holidays, and personal development support, with varied shifts discussed during the interview.

Benefits

30% discount on all Co-op products

Pension scheme with up to 10% employer contributions

Access to a money management app

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

Full training and career progression support

Cycle-to-work scheme

Qualifications

• Great people skills, with the ability to build positive relationships.
• A positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support colleagues to solve problems for customers.
• Keep the store shelves stocked and maintained.
• Help introduce new products and services.
• Get involved in community activities and events.

Skills

People skills

Problem solving

Flexibility

Job description

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

At Co‑op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events!

A genuine care for the needs of customers and members

• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Pay: £12.60 per hour

Contract: 16 hours per week, regular overtime, Permanent Part time

Working pattern: varied shifts including early mornings (6 am store opening), afternoons, late evenings (10 pm store closing) and weekends, to be discussed at interview.

Full, paid training provided.

You can apply for this role using your mobile device (no CV needed!)

We’re looking for Customer Team Members to join our team at Co‑op.

Benefits

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• A Stream‑ A money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.