Customer Assistant

Sainsbury’s Group; Nuneaton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discount card

Holiday entitlement

Enhanced Family Leave

Pension and life cover

Sainsbury's share schemes

Other Retail savings

Physical wellbeing (cycle to work, gym

Mental wellbeing (EAP)

Financial support (season ticket loans

Job summary

Sainsbury’s Group is looking for store colleagues who put customers first, offering friendly, helpful service across operations from shelving to checkout. You’ll use digital tools to support the customer experience and move stock, maintaining neat, well-presented shelves while learning our products and promotions.

A team player with flexibility is essential for our busy stores. There are permanent and fixed-term vacancies, with opportunities for development and benefits tailored to store roles.

Qualifications

• Ability to provide friendly, helpful service to customers.
• Thrives in a fast-paced, physical store environment.
• Willingness to learn and use new digital tools and systems.
• Commitment to teamwork and supporting colleagues.
• Eligible to work in the UK with the Right to Work.

Responsibilities

• Put customers first and deliver valued service.
• Assist across store tasks: shelving, order picking, serving customers or selling products.
• Use digital tools to enhance the customer experience.
• Move stock and keep shelves tidy and presented.
• Develop knowledge of products, services and promotions to make recommendations.

Skills

Customer service

Team player

Flexible

Right to Work

Digital tools

Job description

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

What you'll be doing

• Putting customers first and making them feel valued through thoughtful, friendly and helpful service
• Ready to help wherever our customers need you most, whether that's filling shelves, picking orders, serving customers or selling our products
• Using and embracing digital tools to do your job well and enhance customer experience
• Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location
• Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers

What it takes to be part of our team

• Friendly and welcoming, with a genuine enthusiasm for helping customers
• Thrive working in a fast-paced, physical and high-energy environment
• A committed team player, always willing to support, You must be above the school-leaver age in your country School leaving age - GOV.UK
• You must have Right to Work eligibility in the UK, A committed team player, always willing to support colleagues and work together
• Flexibility and willingness to work across the store and take on new challenges
• Open to learning, developing and trying new things to improve our service
• Confident learning to use new digital tools and technology to do your job brilliantly
• Take pride and ownership in your work, including close attention to detail, maintaining a clean and tidy work space and always looking for ways to make our customer experience better

Supporting you at work and beyond

We offer our colleagues a wide range of rewards and provide competitive benefits:

• Discount card - After 4 weeks employment, 10% off at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Holiday entitlement - based on the hours you work
• Enhanced Family Leave - Maternity, Paternity, Adoption and more
• Pension and life cover - we'll match between 4-7.5% of your pension contributions and up to 6x life cover
• Sainsbury's share schemes - buy Sainsbury's shares at discounted prices
• Other Retail savings - discounts on eating out, holidays and at other retailers
• Physical wellbeing - cycle to work and bike rental schemes, reduced price gym access and Health/Dental cash plans
• Mental wellbeing - 24/7 access to our Employee Assistance Programme and Online wellbeing platform
• Financial support - interest‑free season ticket loans, Pay advance, affordable loans and savings directly from your pay and financial wellbeing resources

Sunday: 09:00 - 15:00
Monday: 15:00 - 21:00
Tuesday: 15:00 - 21:00
Saturday: 15:00 - 21:00

Working in our stores Our stores are at their busiest during the festive season, when customers are counting on us to help make this magical time of year truly special. To get our store teams ready, we have both permanent and fixed‑term vacancies available so please check the contract type above before applying to make sure it is the right role for you.