Customer Assistant

Lidl GB; Newcastle upon Tyne; On-site; GBP 33,724,000 - 36,230,000; Full time

Benefits offered by this job

30-35 days holiday (pro rata)

10% in-store discount

Pension scheme

Enhanced family leave

Long service award

Job summary

Lidl GB is seeking a Customer Assistant in Newcastle upon Tyne. You’ll move between shelves and tills, keep the store clean and well organised, and ensure every customer receives the service they deserve. You’ll join a fast paced, friendly team where you can learn on the job and grow with Lidl.

You’ll be paid £13.45–£14.45 per hour on a 35 hour contract. Holiday entitlement is 30–35 days pro rata, with a 10% in-store discount and a pension scheme.

Qualifications

• Experience in a fast-paced retail environment.
• Excellent customer service skills.
• Flexible to start early or finish late.
• Positive attitude and adaptability to changing priorities.
• Drive and passion to help the store succeed.

Responsibilities

• Be a Lidl expert, helping customers with questions and requests.
• Efficiently manage deliveries as they arrive in store.
• Provide excellent customer service at all times.
• Keep bakery items topped up with fresh goods.
• Merchandise and maintain middle aisles of Non-Food products.

Skills

Customer service

Retail operations

Tills handling

Stock replenishment

Teamwork

Job description

Summary

Summary

£13.45 - £14.45 per hour | 35 hour contract | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out.

Just like you.

As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you’ll keep moving, keep business booming and never be bored. You’ll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve.

In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights, as well as a generous benefits package designed to support your well-being and life outside of Lidl.

We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your retail role and champion you to succeed in your career here - you could even become a Freshness, Non-Food or Bakery Specialist.

What you'll do

• Be a Lidl expert, helping our customers with their questions, queries and requests
• Efficiently work deliveries as they arrive in store
• Passionately provide excellent customer service
• Proactively keep the bakery topped up by baking fresh goods
• Expertly merchandise and maintain our middle aisles of Non-Food products

What you'll need

• Experience working in a fast-paced environment
• Excellent customer service skills
• Flexibility to start a shift early or finish late
• A positive approach to changing priorities
• Drive and passion to work hard and make your store a success
• A smile on your face and a friendly manner to inspire your team and help our customers

What you'll receive

• 30-35 days holiday (pro rata)
• 10% in-store discount
• Pension scheme
• Enhanced family leave
• Long service award
• Plus, more of the perks you deserve

Thinking of using AI to help with your application? AI tools (e.g. Chat GPT, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self.

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.