Customer Assistant -

Tesco; Hednesford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail chain in Hednesford is seeking individuals passionate about customer service. Responsibilities include maintaining product availability, ensuring cleanliness, and supporting customers. Candidates must display great customer service skills, reliability, and the ability to adapt to changing demands. The role offers a competitive salary, bonuses, and various employee benefits including discounts, life assurance, and a pension scheme.

Benefits

Competitive Salary

Bonus Scheme

Employee Assistance Programme

Colleague Clubcard Discounts

Life Assurance

Pension Scheme

Paid Family Leave

Bike to Work Scheme

Long Service Awards

Qualifications

• Ability to give great, natural customer service.
• Works hard for customers and team.
• Must be smart and tidy at all times.

Responsibilities

• Always put the customer first.
• Help ensure products are available for customers.
• Keep the shop floor clean and tidy.

Skills

Great customer service

Work ethic

Adaptability

Reliability

Job description

We pride ourselves on offering customers the biggest range of products around. And that's not just food, but everything from clothes and kettles to financial services.

But did you know we offer the biggest job opportunities too? With stores across the UK and Ireland, and a variety of roles, we are always looking for people who are as passionate about helping customers as we are.

Our Every Little Helps approach doesn't just apply to our customers. It's at the very heart of everything we do at work – and it's what makes us different. We believe in treating each other with respect, and everyone having the opportunity to get on. That's what makes Tesco such a great place to work.

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

Responsibilities

• Always put the customer first and consider them in everything you do.
• Get to know your customers and serve them with pride.
• Help to ensure products and services are available for customers at all times.
• Handle all products with care to maintain quality and ensure they reach the customer in the best condition.
• Keep the shop floor and back areas clean and tidy at all times.
• Using the training you receive, follow department routines and processes.
• Follow all company policies and adhere to Health and Safety routines.
• Whilst you will have a core role, you may be asked to support your colleagues by helping in other departments.

Requirements

• Able to give great, natural customer service by proactively smiling, greeting, acknowledging and helping customers.
• Works hard for customers, your team and your department.
• Prioritise to ensure anything you do is right for our customers.
• Adaptable and resilient to meet the ever changing demands of our business.
• Must be able to follow instructions either verbal or written.
• Reliable and a good timekeeper.
• Must be smart and tidy at all times.

Benefits

• Competitive Salary
• Bonus Scheme
• Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues who live at the same address for a reduced cost.
• 24/7 access to our Employee Assistance Programme (EAP) for you and family members for in-the-moment emotional support along with free access to a range of wellbeing services supporting you under our new Wellbeing First approach of Body, Mind and Life.
• Colleague Clubcard offering 10% discount across stores and online, with 15% discount weekends once a month (Friday to Sunday), and 20% off twice a year. There is also 20% off F&F clothing, all year long; these various discounts can be extended to a family member with a 2nd Clubcard available.
• Life Assurance
• Pension Scheme
• Save As You Earn Scheme
• Paid Family Leave
• Bike to Work
• Long Service Awards
• Commuter Scheme: Entry requirements and rules of the scheme apply.

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

Note: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility.