Customer Assistant

CO-OP; Coppull; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known retail cooperative in Coppull is seeking a Customer Team Member to provide exceptional service on the shop floor and support various tasks around the store. Ideal candidates will have great people skills and a positive approach to customer service. The role offers permanent part-time hours, a pay rate of £12.60 per hour, and a variety of benefits including holiday entitlement, a pension contribution, and employee discounts.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

Wagestream for pay access

31 days holiday (pro rata)

Virtual healthcare services

Employee assistance service

Full, paid training

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Positive approach to change and problem-solving.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues in solving problems for customers.
• Ensure the store is safe and stocked correctly.

Skills

Great people skills

Problem-solving

Flexibility

Job description

Overview

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

What you’ll do

• Friendly and thoughtful service – put customers first in everything you do: respond to queries, champion Co‑op products and Membership, and do all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – support your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

A genuine care for the needs of customers and members

• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Pay and Contract

Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.

Benefits

Full, paid training provided. When you join Co‑op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

• 30% discount on all Co‑op products in‑store plus 10% discount on all other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part time colleagues).
• Virtual healthcare services for you and your family – GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

Disability Confident

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.