Customer Assistant

School Result; Birmingham; On-site; GBP 17,908 - 19,217; Full time

Benefits offered by this job

30–35 days holiday (pro rata)

10% in-store discount

Pension scheme

Enhanced family leave

Career progression opportunities

Job summary

A leading supermarket chain is hiring a Customer Assistant to join its team in Birmingham, England. This full-time role offers a competitive hourly rate of £13.00 to £13.95 plus additional pay for holidays and night shifts. Ideal candidates are customer-focused and thrive in a fast-paced retail environment. Benefits include holiday, in-store discount, pension, and opportunities for career progression.

Qualifications

• Experience in a fast-paced retail environment.
• Strong customer service skills.
• Flexibility to start early or finish late.

Responsibilities

• Assist customers with queries.
• Work deliveries efficiently.
• Provide excellent customer service.

Skills

Customer service skills

Experience in a fast-paced retail environment

Flexibility to start early or finish late

Positive attitude

Friendly manner

Job description

Overview

Lidl GB is hiring a Customer Assistant to join its team in Birmingham, England. This is a full-time, on-site role offering a competitive hourly rate and generous benefits. If you’re energetic, customer-focused, and ready to thrive in a fast-paced retail environment, this is your opportunity to make a real impact.

About Lidl GB

Lidl is one of the UK’s fastest-growing supermarket chains, known for its commitment to quality, value, and customer satisfaction. We’re collaborative, determined, and supportive—working together to deliver an exceptional shopping experience. At Lidl, individuality is celebrated, and career growth is encouraged.

Role Summary

As a Customer Assistant, you’ll be at the heart of the store’s operations. From stocking shelves and baking fresh goods to assisting customers and working tills, you’ll keep things running smoothly and ensure every shopper receives outstanding service.

Key Responsibilities

• Assist customers with queries and requests
• Work deliveries efficiently as they arrive in store
• Provide excellent customer service with enthusiasm
• Bake and maintain fresh goods in the bakery section
• Merchandise and maintain Non-Food product aisles
• Keep the store clean, tidy, and well‑organised

Required Skills & Traits

• Experience in a fast‑paced retail environment
• Strong customer service skills
• Flexibility to start early or finish late
• Positive attitude and adaptability to changing priorities
• Passion for hard work and team success
• Friendly manner and a smile that inspires others

Compensation & Schedule

• Hourly Rate: £13.00–£13.95
  • Additional £2.00/hr for bank holidays
  • Additional £3.50/hr for night shifts
• Contract Type: Full‑Time (16–35 hours/week)
• Location: Birmingham, England

Benefits & Perks

• 30–35 days holiday (pro rata)
• 10% in‑store discount
• Pension scheme
• Enhanced family leave
• Long service award
• Inclusive and respectful work culture
• Career progression opportunities (e.g., Freshness, Non‑Food, or Bakery Specialist)

Why Join Lidl?

• Be part of a supportive team with big ambitions
• Access training and development to grow your career
• Enjoy a dynamic and varied role
• Make a real difference in your store and community
• Work in a company that values diversity, equity, and inclusion

Application Process

Apply now through Lidl’s careers portal:

Click here to apply directly via Lidl Careers

Please note: Employment is conditional upon satisfactory references and, if requested, a Disclosure and Barring Service (DBS) check.