Customer Assistance Coordinator

Allianz; Croydon; On-site; GBP 11,000 - 16,000; Part time

Job summary

A leading insurance provider is seeking a part-time Customer Assistance Coordinator to help customers, particularly in evenings and weekends. Ideal for those balancing studies, this role offers training and the chance to develop customer service skills. With a hybrid work model and various perks, candidates with great communication skills who are eager to learn are encouraged to apply.

Benefits

Pension Scheme

Private Medical Cover

Life Assurance

Flu Vaccinations

Discounted Travel Insurance

3 Paid Volunteering Days per year

Staff discounts

Qualifications

• No previous experience necessary.
• Available for evening and weekend shifts.
• Reliable home working setup.

Responsibilities

• Take customer calls with empathy and professionalism.
• Help organize roadside assistance.
• Work as part of a friendly team.

Skills

Friendly and approachable

Calm and solutions-focused

Computer literate

Great communication skills

Job description

Job Title: Customer Assistance Coordinator (Part-Time, Evenings & Weekends)

Department: Roadside

Location: Croydon / Birmingham – Hybrid

15 hours a week - Salary - £11,577.26 with a bonus of £876.43 per annum

20 hours a week - Salary - £15,436.34 and Bonus £1,168.57 per annum

Salary

Start Date: 17th November

Why This Role Is Perfect for You:

Looking for part-time work that fits around college, uni, or your busy lifestyle? Want to gain real customer service experience and build skills for your future career? Join our Roadside team and help customers when they need it most—while learning, growing, and earning!

No experience? No problem! We’ll give you all the training you need to succeed.

Hours & Working Pattern:

Flexible part-time shifts to suit students and new starters:

• 4:00 PM – 9:00 PM
• 5:00 PM – 10:00 PM
• 6:00 PM – 11:00 PM

You’ll work from home most of the time, with IT equipment provided (PC, dual monitors, keyboard, and mouse). Evening and weekend shifts make this ideal if you’re studying or just starting out in your career.

What You’ll Do:

• Take customer calls with empathy, patience, and professionalism
• Help organise roadside assistance and keep customers updated
• Work as part of a friendly team to deliver great service
• Learn to use multiple systems and manage tasks like a pro
• Follow guidelines to ensure a smooth, stress-free experience for our customers

What We’re Looking For:

• Friendly, approachable, and eager to learn
• Calm and solutions-focused, even under pressure
• Comfortable using computers and learning new systems
• Available for evening and weekend shifts
• Reliable home working setup

No previous experience? That’s fine! If you’ve got great communication skills and a positive attitude, we want you.

Bonus points if you have:

• Customer service experience (retail, hospitality, or call centres)
• Any knowledge of cars, roadside assistance, or insurance

Perks & Benefits:

We take care of our people! Enjoy:

• Pension Scheme (with employer contributions)
• Private Medical Cover
• Life Assurance – 4x your salary
• Flu Vaccinations & Eye Care Vouchers
• Free Roadside Assistance after 6 months
• Discounted Travel Insurance
• Interest-Free Season Ticket Loan after probation
• 3 Paid Volunteering Days per year
• Staff discounts on retail, lifestyle, and Allianz products
• 24/7 Employee Assistance Programme
• Recognition & Rewards for great work

About Allianz:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don\'t just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let\'s care for tomorrow.