Customer Assistance

Co-op Group; East Hagbourne; On-site; GBP 25,000; Part time

Job summary

A well-known retail chain in East Hagbourne is seeking a Customer Team Member. The role involves delivering excellent customer service, maintaining store safety standards, and supporting local community activities. Candidates should possess great people skills and a flexible approach to shifts. Benefits include a competitive pay, holiday, training opportunities, and a strong emphasis on staff wellbeing.

Benefits

30% discount on Co-op products

Pension scheme with employer contributions

Virtual healthcare services

31 days of holiday

Full, paid training

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly service and respond to customer queries.
• Support store colleagues to enhance customer experience.
• Maintain safety and legal standards in the store.
• Help introduce new products and services.
• Engage with the local community through events.

Skills

Customer care

Great people skills

Positive problem-solving attitude

Flexibility in working shifts

Job description

Customer Team Member

Location: Co-op Food, Kilburn Place, Didcot, OX11 9SH

Pay: £12.60 per hour

Contract: 24 hours per week + regular overtime, permanent, part-time

Working pattern: we have contracts available for all of the following working patterns – opening: shifts between 5:30 – 14:00 including one weekend shift; closing: shifts between 14:00 – 22:15 including one weekend shift; mixed: combination of opening and closing shifts including two evenings and one weekend shift.

Full, paid training provided.

You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

We're looking for Customer Team Members to join our team at our brand new Co-op food store in Didcot. We have multiple contracts available for opening, closing and mixed working patterns and would be happy to discuss your availability at interview.

When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and doing all you can to deliver a great shopping experience
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events!

Qualifications

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace – we welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.