Customer and Trading Manager - Small Supermarket

Sainsbury's; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading supermarket chain is seeking a Customer & Trading Manager in the United Kingdom to lead a small team and ensure efficient store operations. The role involves managing the store during shifts, delivering excellent customer service, and achieving key performance indicators. Ideal candidates will have proven experience in a fast-paced environment, be able to manage team performance, and effectively handle customer relations. This position is crucial for maintaining high standards in customer service and operational efficiency.

Qualifications

• Experience in a fast-paced, operational environment with line management responsibilities.
• Proven track record of delivering excellent customer service.
• Ability to lead and motivate a team.

Responsibilities

• Oversee daily operations to ensure the store runs smoothly.
• Manage a small team and handle performance issues.
• Ensure efficient customer service and task completion.

Skills

Customer service

Team leadership

Performance management

Operational leadership

Employee relations

Job description

What you’ll be doing:

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of stores and it may mean that you need to help another store now and then.

What makes a great customer & trading manager:

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.