Customer and Trading Manager - Small Supermarket

Sainsbury’s Group; Ashbourne CP; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail group in the United Kingdom is seeking a Store Manager to oversee daily operations and ensure excellent customer service. Responsibilities include managing a small team, handling employee relations, and achieving key performance indicators. The ideal candidate will have previous line management experience in a fast-paced environment and a proven track record of delivering outstanding customer service. This position offers various benefits, including discounts at partner stores, an annual bonus, and a pension scheme.

Benefits

10% discount card after four weeks

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Wellbeing support

Qualifications

• Proven experience in line management within an operational setting.
• Ability to manage performance and coach a team effectively.
• Demonstrated success in meeting or exceeding KPIs in retail.

Responsibilities

• Manage the daily operations of the store effectively.
• Ensure high levels of customer service are maintained.
• Handle employee relations and performance issues.

Skills

Line management experience

Customer service excellence

Performance management

Leadership in operations

KPI achievement

Job description

Responsibilities

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day‑to‑day running of the store, often being the only manager on site with accountability for the full shop.
• Working alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close‑knit networks of stores, it may mean that you need to help another store now and then.

Qualifications

• Previous line‑management responsibilities in a fast‑paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and is comfortable doing this alone in the absence of more senior management.
• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast‑paced, customer‑facing environment – you've motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills – you've taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs – whether it's sales, availability, customer satisfaction or colleague engagement, you've made a measurable impact.
• Has managed employee relations issues, including performance and absence management.

Benefits

• Salary will be dependent upon your experience as well as the store size, complexity and location.
• Discount card – 10% discount off your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks provided for colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we'll match 4‑7.5% of your pension contributions.
• Sainsbury's share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like‑minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Inclusive Workplace

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.