Customer and Trading Manager - Online

Sainsbury’s Group; Chesterfield; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension scheme

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury’s Group in Derbyshire is seeking an Online Customer and Trading Manager to lead an in-store online service and delivery team. You will plan, coach, and manage shoppers and drivers to deliver a seamless shopping experience for both online and store customers.

You will drive performance, meet KPIs, and handle employee relations in a fast-paced, customer-facing environment. The role includes early morning shifts and close collaboration with store leadership.

Qualifications

• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment.
• Ability to meet or exceed KPIs and manage employee relations issues.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 - 08:00.

Skills

People management

Customer service

KPI delivery

Disciplinary handling

Operations leadership

Job description

Customer and Trading Manager - Online

Date: 2026-09-19

Location: North East, Derbyshire, GB, S40 1XJ

Application Deadline: 2026-12-22T07:01:06.617

Leading in our stores

Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you'll be doing

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 - 08:00.

What makes a great online manager

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other employee relations issues.
• Leads operations and is comfortable doing this alone in the absence of more senior management.

Essential Criteria

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment—motivating others, driving performance, and maintaining smooth operations.
• Operational leadership skills—responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs—whether in sales, availability, customer satisfaction, or colleague engagement, with measurable impact.
• Experience managing employee relations issues, including performance and absence management.

Working for us has great rewards

• Salary dependent on experience, store size, complexity, and location.
• Discount card - 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks; increasing to 15% at Sainsbury's every Friday and Saturday.
• Annual bonus scheme based on performance.
• Free food and hot drinks for colleagues.
• Generous holiday entitlement, maternity, and paternity leave.
• Pension scheme with a 4-7.5% match.
• Sainsbury's share scheme for investment at discounted rates.
• Wellbeing support including emotional support, counseling, legal and financial advice.
• Colleague networks for support and development.
• Cycle to Work scheme for bike and cycling equipment hire, saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.

If you would like to learn more about our commitment to inclusivity, please take a look here. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavor to support you.