Customer and Trading Manager

Sainsbury’s Group

Taunton

On-site

GBP 28,000 - 36,000

Full time

5 days ago

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Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension - employer matching

Sainsbury's share scheme

Wellbeing support

Colleague networks

Cycle to Work

Special offers

Job summary

Sainsbury's Group is seeking a Customer & Trading Manager to lead store operations in Taunton and uphold exceptional service standards. You will work with a small team of managers, taking daily responsibility for the shop and ensuring efficient, safe service for customers.

The 12-week Manager New to Role programme provides workshops, on-the-job learning, and regular support from Learning Partners and Line Managers to help you grow into a capable store leader.

Qualifications

Consistently delivers great customer service and helps customers and colleagues.
Experience in a fast-paced, customer-facing environment.
Shows initiative and readiness for greater responsibility with support.
Open to feedback and committed to completing the 12-week programme.
Has line-manager support to take the next step into management.

Responsibilities

Work with a team of managers to ensure the store runs smoothly daily.
Take responsibility for day-to-day store operations as the main on-site manager.
Work with colleagues to complete tasks and serve customers efficiently and safely.
Manage performance and scheduling, including disciplinaries and pay accuracy.
Support nearby stores when required in network of convenience stores.

Skills

Customer service

Team leadership

KPI delivery

Disciplinary handling

Operations management

Job description

Leading in our stores:

Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

MNTR Description

The programme combines workshops, practical learning, on-the-job development and regular support from Learning Partners and Line Managers, helping colleagues build the confidence to run a store or shift independently. It also provides a valuable peer network, enabling new managers to learn and grow together.

Before applying for this role, please speak with your line manager to better understand the Customer & Trading Manager role and gain their support.

What you'll be doing:

Working closely with a small team of managers to make sure the store runs like clockwork every day.
Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.

What makes a great customer & trading manager:

You do not need previous line management experience. We're looking for someone who is ready to take their first step into management and develop through the Manager New to Role programme.
Provides brilliant customer service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

Consistently delivers great customer service and takes pride in helping customers and colleagues.
Experience of working as part of a team in a fast-paced, customer-facing environment.
Shows initiative, uses good judgement and is ready to take on greater responsibility with support.
Is open to feedback, keen to learn and committed to completing the 12‑week programme and applying the learning on the job.
Has discussed the opportunity with their line manager and has their support to take the next step into management.

Band 2 colleagues applying for this role will be supported through the Manager New to Role learning programme. This flexible 12-week programme is designed to help colleagues moving into a Customer & Trading Manager role for the first time build the skills and confidence needed to succeed. The programme combines workshops, practical learning, on-the-job development and regular support from Learning Partners and Line Managers, helping colleagues build the confidence to run a store or shift independently. It also provides a valuable peer network, enabling new managers to learn and grow together. Before applying for this role, please speak with your line manager to better understand the Customer & Trading Manager role and gain their support.

What you'll be doing:

Working closely with a small team of managers to make sure the store runs like clockwork every day.
Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.

What makes a great customer & trading manager:

You do not need previous line management experience. We're looking for someone who is ready to take their first step into management and develop through the Manager New to Role programme.
Provides brilliant customer service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.
Consistently delivers great customer service and takes pride in helping customers and colleagues.
Experience of working as part of a team in a fast-paced, customer-facing environment.
Shows initiative, uses good judgement and is ready to take on greater responsibility with support.
Is open to feedback, keen to learn and committed to completing the 12‑week programme and applying the learning on the job.
Has discussed the opportunity with their line manager and has their support to take the next step into management.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension - we'll match 4-7.5% of your pension contributions.
Sainsbury's share scheme - build up an investment at discounted rates.
Wellbeing support - access to emotional support, counselling, legal and financial advice.
Colleague networks - link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including, Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension - we'll match 4-7.5% of your pension contributions.
Sainsbury's share scheme - build up an investment at discounted rates.
Wellbeing support - access to emotional support, counselling, legal and financial advice.
Colleague networks - link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may fetch. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.