Customer and Technical Support Advisor

University of Lancashire; Preston; On-site; GBP 24,000 - 30,000; Full time

Job summary

A prominent UK university in Preston is seeking a Customer and Technical Support Advisor to provide essential IT support to staff and students. The successful candidate will engage with customers to troubleshoot and resolve technical queries, ensuring a high level of service. Required qualifications include A-Levels or equivalent, alongside strong communication and IT skills. This role offers opportunities for professional growth and a positive impact on the university community.

Benefits

Attractive annual leave entitlement

Comprehensive employee benefits platform

Ongoing skill development opportunities

Qualifications

• Demonstrated excellent customer service skills in previous roles.
• Effective communication skills both verbal and written.
• Good understanding of IT systems and support processes.

Responsibilities

• Answer queries from staff and students on IT support issues.
• Provide day-to-day support for users across various channels.
• Log information accurately and escalate issues as needed.

Skills

Excellent customer service

Communication skills

IT literacy

Knowledge of PC systems

Education

A-Levels or equivalent

Job description

When you work for the University of Lancashire, you’ll be part of a thriving community of talent that’s united in a common commitment to transform lives. We do this by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve. Whatever your role, you’ll be playing a vital part in helping us achieve our vision.

About the role

The University of Lancashire wishes to recruit a Customer and Technical Support Advisor to join the Customer Services team in Learning and Information Services (LIS) who provide support to staff and students. The successful candidate will be primarily focused on answering queries from staff and students on a wide range of IT, technical and Library support issues. You will be engaging with our customers and applying listening and questioning skills to identify their needs and requirements; responding to and understanding customer support queries by telephone, email, and face to face via an IT & Library service desk. You will provide day to day support and advice to staff and students and be required to support colleagues and log information in a clear and accurate manner escalating queries to other team members as required. Full training will be provided to ensure you are well-equipped to handle the various responsibilities of the role.

About you

The successful candidate will demonstrate excellent customer service and communication skills, along with good IT literacy and knowledge of PC systems. A-Levels or equivalent post‑secondary qualifications, or equivalent experiential learning are required for this role. Applicants need to meet all essential criteria on the person specification to be considered for interview. This position is based in Preston.

What we can offer you

Our people are our most important asset. We’ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you’ll be making a positive difference to other people’s lives. We also offer a fantastic package of rewards and lifestyle benefits – from an attractive annual leave entitlement to access to a comprehensive employee benefits platform.

We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.

The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.

Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.