Customer and Community Engagement Officer

Amey Ltd; Moss-side; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading infrastructure services firm seeks a Customer and Community Engagement Officer based in the UK. This role involves serving as the primary contact for customers, managing social media, and providing administrative support. Ideal candidates will have strong communication skills, a proactive attitude, and preferably some experience in customer service or administration. The position offers career development, flexible benefits, and a commitment to sustainability.

Benefits

Generous pension scheme

Minimum 24 days holiday

Flexible benefits scheme

Community Involvement Days

Qualifications

• Driving licence required for travel.
• Previous experience in customer service or administration preferred.

Responsibilities

• Act as the first point of contact for customers and community stakeholders.
• Support initiatives that strengthen community relationships and engagement.
• Provide general administrative support for the team.

Skills

Strong communication skills

IT proficiency

Customer service orientation

Job description

Your New Role

We're excited to offer a permanent opportunity for a Customer and Community Engagement Officer to join our NMC NE Account. This position will be based at either our Perth or Aberdeen office and involves working Monday to Friday, 40 hours per week.

Our NMC NE account was awarded to us in August 2022 to support Transport Scotland. We will deliver improved levels of service to the trunk road network, aiming to ensure consistent, predictable and reliable journeys for road users. Works will cover maintenance, road safety, bridges and structures and discrete improvement schemes whilst considering the Scottish Government's climate change and sustainability targets.

As a Customer and Community Engagement Officer you will build effective, collaborative relationships and support the successful delivery of a proactive and collaborative approach to customer service and engagement across the contract.

Key Responsibilities

Customer Service & Community Engagement

Act as the first point of contact for customers and community stakeholders.

Handle enquiries promptly and professionally, ensuring a positive experience.

Support initiatives that strengthen community relationships and engagement.

Digital Communication & Media

Updating social media channels to maintain an active and engaging presence.

Keeping the company website current and relevant.

Ensure all digital content aligns with brand standards and messaging.

Administrative & Support Duties

Provide general administrative support for the team.

Maintain accurate records and documentation.

Assist with organising events or community activities.

IT & Systems

Use IT systems efficiently for communication, reporting, and data management.

Update internal platforms as required.

Learning & Development

Be willing to learn and adapt to new tasks, including training for North East-specific requirements.

Demonstrate enthusiasm and flexibility to take on varied responsibilities. What we're looking for :

Driving licence - for travel as required.

Strong communication skills - both verbal and written.

IT proficiency - confident with digital tools and platforms.

Customer service orientation - approachable and solution-focused.

Enthusiasm and willingness to learn - proactive attitude.

Previous experience in customer service or administration is preferred. It would be beneficial if you have experience in :

Media, communications, or marketing.

Managing websites and social media platforms. For the right candidate, we will support further development through external learning opportunities all necessary training will be provided.

What we offer you

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs. It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program.

Career Development - Exceptional development and progression plan

Pension - Generous Pension scheme which we will contribute to

Holidays - Minimum 24 days holiday + Bank Holidays

Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership

Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers

Social Value - You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives We embrace difference and support individuals to work in ways that work best for them.

We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.

At Amey, you have freedom to perform because we know if nothing holds you back, together, we can be extraordinary.

Application Guidance

Amey is committed to Inclusion and Diversity . We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion / belief, sexual orientation or age.

Please contact our recruitment team at (url removed) to discuss any access needs and reasonable adjustments that may be required at any point during the recruitment process.

Apply today - We are excited to hear from you!