Customer And Client Officer

Connect2Luton; Caddington; On-site; GBP 20,000 - 30,000; Full time

Job summary

A local recruitment agency seeks an administrative professional in Caddington. The role focuses on managing customer interfaces and providing administrative support to enhance service quality within the Facilities Management Team. Ideal candidates should have solid experience in administrative systems and effective communication skills, ensuring high standards of customer service. This position offers an opportunity to contribute to local government efficiency and service delivery.

Qualifications

• Experience managing administrative functions.
• Ability to communicate effectively in writing and verbally.
• Experience producing reports and maintaining records.
• Comfortable dealing with financial calculations and performance data.

Responsibilities

• Manage fob access system for security.
• Run reports for emergency services and ensure data accuracy.
• Administer the issue of keys ensuring security.
• Provide comprehensive administrative support for BTS.

Skills

Administrative systems experience

Effective communication

Report production

Financial and resource calculations

Customer service

Tact and diplomacy

Job description

Main purpose of position

To provide a front‑line customer interface as part of the BTS Division, ensuring the highest standard of customer service at all times. Responsible for managing the administration function of the Facilities Management Team in order to assist the delivery of a high quality, customer focused and continuously improving service. To provide support to Building and Technical Services, with a specific focus on supporting the achievement of the Divisions aims and objectives, statutory obligations, performance targets, customer satisfaction and value for money. Actively contribute to the achievement of the wider Housing Landlord aims, operational objectives and future state.

You will be responsible to

• Manage and administer the process for the HCL fob access system including the issue and deletion of fobs and passes.
• Identify problems to system and carry out manual downloads to ensure the security of the communal blocks.
• Run reports and collate information for emergency services and internal departments ensuring data is correct, current and entered accurately and that records are kept up to date. Carry out analysis of reports on behalf of the Customer & Client Manager.
• Manage and administer the issue of keys for the Council's communal blocks including keys for garages, garden gates and sheds. Liaising with Housing Officers and Tenants, ensuring security is not compromised in any way. Handling and accurately reconciling monies received for replacement fobs and keys. Issue receipts and scan for recording purposes.
• Control the process for the removal of hazardous waste by completing consignment notices for the removal of asbestos ensuring storage in line with the Hazardous Waste Reg 2005. Arrange disposal by licensed contractor and maintain up to date records for senior managers. Manage and administer the purchase and issue of PPE for all BTS employees ensuring accurate records are maintained.
• Provide comprehensive administrative and organisational support for BTS ensuring that appropriate office systems, procedures, rotas and resources are in place and adhered to so that the back office, including the reception, operates efficiently and effectively. This includes printers, copiers and IT equipment for the whole of BTS.
• Purchase and issue mobile phones, handheld devices, uniforms, and tools. Accurately recording information and reconciling invoices for Payroll. Assist in the support of divisional events relating to show flats, open days, staff briefings, presentations and workshops. Ensure all office moves are carried out as per instruction and with minimum disruption to the business.
• Provide financial monitoring support for the cost centres that come under the control of the BTS Facilities Team.
• Dispatch letters and other items for postage and ensure that mail is collated and sent on a daily basis.

Skills and Experience

• Demonstrable experience of administrative systems, processes and functions.
• Able to communicate effectively and politely, in writing and verbally, with a wide range of people including customers, internal colleagues and external agencies. Whilst exercising high levels of tact and diplomacy to ensure a high level of customer focus at all times.
• Able to produce comprehensible reports and maintain written work records.
• Able to deal with financial and resource calculations and produce performance information and data.
• Able to work to procedures, guidelines and targets / deadlines.
• Able to attend sites throughout the borough as required.
• Able to attend meetings or events out of normal working hours (infrequent).
• Able to converse with ease with members of the public and provide effective help or advice in accurate and fluent spoken English.

About Us

Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.