Customer Advisor - TradePoint

Kingfisher PLC; Heap Bridge; On-site; GBP 30,000; Part time

Job summary

A leading trade service provider in the UK is seeking a part-time Customer Advisor to engage with TradePoint members and recommend products tailored to their business needs. The role requires strong communication and teamwork skills, with flexible shifts available. A competitive salary and a comprehensive benefits package are offered, including an award-winning pension scheme and generous holiday allowances.

Benefits

Competitive salary

Award-winning pension scheme

Shopping discounts

Colleague wellbeing benefits

Generous holiday allowance

Qualifications

• Great communicator and team worker with the ability to interact with diverse colleagues and customers.
• Ability to adjust approach in different situations and build relationships with customers.
• Willing to learn and adapt to a flexible working rota.

Responsibilities

• Engage with TradePoint members to deliver a great customer experience.
• Recommend products and services based on trade members' needs.
• Promote the trade loyalty scheme and ensure great value for clients.

Skills

Communication skills

Teamwork

Customer relationship building

Job description

Customer Advisor - TradePoint

Kingfisher PLC, Bury, Greater Manchester, BL9 7PJ

£29,487 per year – estimated

Part time – 20 hours per week – 3 Month Fixed Term Contract – Shifts available Monday – Sunday, 07:00 – 22:00 – UK Notional hourly rate £12.71 per hour – B&Q Bury

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening and selling the right products and services.

The heart of the TradePoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members, get to know them and their business through great conversations, and be in the best position to recommend the right products and services for them.

A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, build relationships with customers and uncover new business opportunities. You’ll help trade members get great value for themselves and their clients through promotions and the trade loyalty scheme. You welcome training and learn from others, pitch in with the team, and are flexible enough to work on a rota that includes weekends, evenings and bank holidays.

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to networks that represent our colleagues and allies and help us continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best. In addition to a competitive salary, our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and more. We provide generous breaks to ensure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.