Customer Advisor (South Outer M25)

Stellantis &You UK; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive company is seeking a Customer Advisor for their dealership in Coventry, UK. This position involves engaging with customers, estimating repair costs, and promoting service plans. The role offers opportunities for professional development within a vibrant team. Candidates should have strong communication skills and a customer-focused attitude. The benefits package includes company cars, discounts on services, and a pension plan. Join a reputable manufacturer dedicated to equal opportunity and employee well-being.

Benefits

Company Car Scheme

Exclusive Discounts on Services

Employer Pension Contribution

Annual Leave

Training Opportunities

Employee Assistance Programme

Qualifications

• Experience in a customer-facing role, especially in the automotive sector is preferred.
• Ability to engage with customers and resolve their issues effectively.
• Knowledge of vehicle health checks and service plans is advantageous.

Responsibilities

• Communicate effectively with customers and colleagues.
• Estimate repair costs and effectively communicate with customers.
• Sell additional services based on vehicle health checks.

Skills

Customer communication

Digital system adoption

Sales skills

Problem-solving

Job description

Role Summary

Location: Stellantis & You Peugeot Coventry

Contract: Permanent Full Time

Salary: Competitive

Customer Advisor (South Outer M25)

Manufacturer owned dealership opportunity. We are looking for an experienced automotive Customer Advisor.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Role Benefits

• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family‑Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We’re committed to promoting and maintaining the highest degree of physical, mental, and social well‑being for our Stellantis & You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e‑learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.

Responsibilities

• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell‑up the additional work advised through the Vehicle Health Check process.
• Quote & sell Service Plans to retain customers to the group.
• Encourage customer satisfaction feedback via exit briefing & follow‑up contact.

Customer Interaction Duties

• Estimate repair costs and times.
• Resolve any concerns when we suggest repairs.
• Inform and update them on progress or additional works needed.
• Prepare and explain invoices and take payments.

A Day in the Life

No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily. We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in‑house computer systems, as well as take and allocate payments. Always on the go, with something to do, the day never drags. This is a fast paced and rewarding job, with the opportunity to develop a career.

Lets Work Together

Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus. This is a great opportunity for you to become a key member of our Aftersales team. An exciting new opportunity has come up here at DEALERSHIP as we’re on the lookout for a Customer Advisor to join our team. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis & You customer journey.

Apply For This Role

To apply, please use the online application form on our careers website. We look forward to hearing from you.