Customer Advisor - Night Stock flow

B&Q Limited; United Kingdom; On-site; GBP 60,000 - 80,000; Part time

Job summary

A home improvement retailer in the UK is looking for a Customer Advisor to manage night stock flow. This part-time role involves ensuring store readiness for customers and supporting colleagues in a diverse environment. Ideal candidates are great communicators, organised, and flexible to work various shifts. Benefits include competitive pay, generous holiday, and wellness programs.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Must be a great communicator and clear thinker.
• Organised and analytical, capable of keeping things simple.
• Willingness to learn new technology and ways of working.

Responsibilities

• Ensure the store is stocked for customers' needs.
• Support fellow colleagues through team work.
• Work flexible shifts including evenings and weekends.

Skills

Great communication

Organisational skills

Analytical thinking

Flexibility

Teamwork

Job description

Overview

Customer Advisor - Night Stock Flow

Part Time - 16 hours per week

Fixed Term Contract until 31/01/2026

Shifts available Monday - Sunday, 8.00pm - 1.00am*

UK Notional hourly rate £12.71 per hour (Plus anadditional £2 per hour between 10pm - 5am)

B&Q Gillingham

*Colleagues under 18 are not permitted to work between 10pm-6am

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Night Stock Flow Customer Advisor and you'll be a big part of this.

What's the job?

Join our team, and you’ll think differently about how we inspire people to create a home they love. You’ll make sure the store is stocked with the things our customers need, as well as products that will spark new possibilities. Efficiency and safety will be vital of course, especially if you gain your forklift license with us. You’ll get to create too – exploring new solutions and making decisions that will help grow our business, together.

What we need:

A great communicator who can think clearly and make sound plans no matter how busy things get, you’ll feel right at home with us. You’re an organised and analytical thinker, and you know how to keep things simple. You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.

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