Customer Advisor - Checkouts

B&Q Limited; Tetford; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Pension scheme

ShareSave

6.6 weeks holiday

Employee discounts

Wellbeing benefits

Job summary

B&Q Limited Thetford is looking for a Customer Advisor – Checkouts to join our team on a part-time basis (18.75 hours/week) at Thetford store. You will excel in customer service, process transactions, and help customers with click & collect and store displays.

Flexibility to work weekends/evenings/bank holidays is required. The role offers a supportive team, training, and opportunities to grow within retail hospitality and home improvement.

Qualifications

• Friendly and outgoing with a can-do attitude.
• Willing to learn and adapt to new tasks.
• Enjoy working as part of a team and helping customers.

Responsibilities

• Provide great customer service at the checkouts.
• Assist with click & collect, displays, and store presentation.
• Work on a rota including weekends, evenings and bank holidays.

Skills

Customer service

Teamwork

Communication

Flexible

Retail

Job description

Overview

Customer Advisor - Checkouts

Part Time - 18.75 hours per week

Permanent Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £13.10 per hour

B&Q Thetford

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

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