Customer Advisor - Checkouts

B&Q Limited; Norwich; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading home improvement retailer is looking for a part-time Customer Advisor for their checkouts in Norwich. The role focuses on providing exceptional customer service and assisting customers with their home improvement projects. Successful candidates will be personable, eager to learn, and able to adapt to various tasks including working flexible shifts. The company offers a competitive hourly rate and various employee benefits including a pension scheme and shopping discounts.

Benefits

Competitive salary

Award-winning pension scheme

Employee Assistance Programme

Generous holiday allowances

Shopping discounts

Qualifications

• Eager to learn and improve home improvement knowledge.
• Friendly and outgoing personality essential.
• Ability to work flexible shifts including weekends and evenings.

Responsibilities

• Provide excellent customer service at checkout.
• Set up displays and assist with click & collect.
• Be an expert advisor on home improvement projects.

Skills

Customer service

Teamwork

Adaptability to new technology

Job description

Overview

Customer Advisor - Checkouts

Part time - 15 hours per week

3 Month Fixed Term Contract

Shifts available Monday - Sunday, 6.00am - 10.00pm

UK Notional hourly rate £12.71 per hour

B&Q Consett

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.