Customer Advisor - Checkouts

B&Q plc; Hirael; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home improvement retailer in the United Kingdom is seeking a Checkouts Customer Advisor to provide expert guidance to customers on their home improvement projects. The role emphasizes outstanding customer service, teamwork, and flexibility in working hours, including weekends and holidays. Candidates should be friendly, eager to learn, and passionate about home improvement. The position offers a competitive salary and a range of unique benefits including a pension scheme, shopping discounts, and mental wellness support.

Benefits

Competitive salary

Pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Generous breaks

Qualifications

• Friendly and outgoing, excited about helping others.
• Flexibility to work various shifts including weekends.
• A commitment to diversity and community representation.

Responsibilities

• Guide customers with home improvement projects.
• Handle sales and support click & collect services.
• Maintain a visually appealing store layout.
• Deliver excellent customer service at the tills.
• Utilize new technology to enhance customer experiences.

Skills

Customer service

Teamwork

Flexibility

Sales

Job description

Job Overview

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Checkouts Customer Advisor and you'll be a big part of this.

What's the job?

Join our team, and you'll become an expert advisor, an inspiration as well as a guide. You will get to know every customer and their home improvement projects. Sales will be important, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

Responsibilities

• Be an expert advisor, guiding customers on home improvement projects.
• Handle sales and support click & collect services.
• Set up displays and maintain an attractive store layout.
• Deliver excellent customer service at the tills.
• Use new technology and new ways of working to enhance customer experience.

What we need

• Happy to help, eager to learn and just a little bit obsessed with home improvement.
• Friendly and outgoing, with a buzz from helping others.
• Great at working in a team and flexible enough to work a rota that includes weekends, evenings and bank holidays.
• Committed to making B&Q more diverse and representative of the communities we serve.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.

Benefits

• A competitive salary.
• An award‑winning pension scheme.
• ShareSave options.
• 6.6 weeks holiday.
• Payroll giving.
• An Employee Assistance Programme.
• Shopping discounts.
• Colleague wellbeing benefits and lots more.
• Generous breaks to make sure you are refreshed and able to perform at your best.