Customer Advisor - Argos

Sainsbury's; Aberdeen City; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading UK retailer is seeking a Customer Advisor in Aberdeen City to provide exceptional service during the festive season. Responsibilities include assisting customers on the shop floor and processing orders. The ideal candidate will be enthusiastic, flexible, and enjoy working in a team. This role offers significant discounts, free food, and various benefits, with both temporary and potential permanent positions available.

Benefits

10% discount at Sainsbury’s and Argos after four weeks

Free food and hot drinks

Generous holiday entitlement

Pension matching contributions

Employee discounts on a variety of services

Wellbeing support through Employee Assistance Programme

Qualifications

• Must be above school-leaver age and have Right to Work eligibility in the UK.
• Friendly, welcoming, and enthusiastic about helping customers.
• Comfortable discussing financial services with customers.

Responsibilities

• Deliver excellent customer service on the tills and shop floor.
• Collect products for customers and process payments.
• Help customers with questions and provide advice on products.

Skills

Customer service skills

Communication skills

Teamwork

Flexibility

Attention to detail

Job description

Working in our stores this Christmas

Turn wishlists into wow moments with us this season. From Black Friday buzz to Christmas cheer, help our customers find their perfect gifts. With your festive flair and bundle of energy, you can add joy to every shop. As a leading UK digital retailer, Argos provides our customers with inspiring choice and trusted value across a vast range of products with unforgettable ease. As a Customer Advisor you’ll provide the very best experience for our customers when they visit our stores to shop or collect their online orders this Black Friday and Christmas.

Eligibility

• You must be above the school‑leaver age in your country (School leaving age - GOV.UK).
• You must have Right to Work eligibility in the UK.
• Most roles are part‑time working across a variety of shifts, including weekdays and weekends. Your hours will be scheduled to fit around your availability and may vary from week to week.

What you’ll be doing

• Deliver excellent customer service on the tills, website screens on the shopfloor and at the collection counter.
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds.
• Be present on the shop floor helping customers with questions and provide advice on a wide range of products – supporting in the stock room when the store is quiet.
• Build great knowledge about our products, services and promotions to help provide recommendations.

What makes a great Argos Colleague

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Comfortable talking to customers about our financial services when buying certain products.
• Happy working in a fast‑paced, physical and high energy environment, and thrives in being part of a team.
• Always prepared to work flexibly and productively to a high standard across the store when needed – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
• Embraces using new digital tools and technology to do your job brilliantly.
• Possesses great attention to detail, keeping the store clean and clutter free to create the best shopping experience for our customers.

Working for us has great rewards

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4‑7.5% of your pension contributions.
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.

Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available – please check the contract type and schedule hours before applying to ensure that the role is right for you.

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Argos stores here.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.