Customer Advisor

Pavers Shoes; Sunderland Bridge; On-site; GBP 60,000 - 80,000; Part time

Job summary

A retail company is seeking a part-time Customer Advisor in Sunderland Bridge. The role involves delivering exceptional customer service and advising on products. Ideal candidates will have a positive attitude and some retail experience. The working hours are flexible, with shifts across weekdays and weekends. You will receive a competitive hourly rate starting at £11.70, with opportunities for salary increases and various employee benefits.

Benefits

Generous Staff Discount scheme

Holiday Entitlement

Company Contribution Pension

Access to Pavers Foundation

Access to Pavers Academy

Wellbeing and financial support through RetailTRUST

Qualifications

• Previous experience as a Sales Assistant or in a Customer Care environment is beneficial.
• Must have a positive attitude and be passionate about customer service.

Responsibilities

• Deliver exceptional customer service.
• Advise customers on shoe care and accessories.
• Achieve daily KPIs.

Skills

Good customer service skills

Sales proficiency

Ability to work on weekends

Job description

We have a part time Customer Advisor opportunity to join our Pavers team in The Bridgers Shopping Centre Sunderland on an 8 hours per week contract. This location is easily accessible by public transport and parking is available, but incurs a local charge.

You’ll need good availability as the role will include a mixture of weekend and weekday working on a rota basis over 2 x 4 hours shifts per week.

Are you passionate about achieving sales targets and finding just the right products for customers?

Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?

Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?

We offer a friendly, engaging, and positive environment for people to work in where you can make a real difference and feel valued. You will help us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to compliment a customer’s needs, offering genuine, honest, and knowledgeable advice on all products.

You could have previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment. We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviours are a must. Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, whilst having fun at work!

We have a part time Customer Advisor opportunity to join our Pavers / Jones Bootmaker team in XXX on an XX hours per week contract.

You’ll need good availability as the role will include a mixture of weekend and weekday working.

Pay, Hours & Benefits for our Customer Advisor

£11.70 per hour 21+ (18-20 £9.60 per hour & 16-17 £7.85 per hour)

Once you complete the required retail induction PaSS stages your pay will increase to £12.05 per hour 21+ (18-20 £9.87 per hour & 16-17 £8.07 per hour)

• Generous Staff Discount scheme, some of which can be shared with your family and friends!
• Holiday Entitlement which increases with service.
• Company Contribution Pension
• Access to the Pavers Foundation : an employee-led grant application and charitable giving scheme
• Access to the Pavers Academy : providing career pathways to support our colleagues through online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmes
• Access to wellbeing and financial support through RetailTRUST

Day to Day responsibilities as our Customer Advisor

• Deliver exceptional customer service
• Advise customers on shoe care and accessories to compliment their needs, achieving daily KPI’s in the process
• Be self-aware, being able to question, learn, and take responsibility for yourself
• Be a team player, maintaining a friendly, engaging, and positive attitude
• Support the maintenance of store standards, product placements and stockroom