Customer Advisor

Boots Opticians; St Albans; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading optical retailer in the UK is looking for in-store team members to enhance customer service and provide a positive shopping experience. This role involves assisting customers, promoting offers, and maintaining store presentation. Ideal candidates should excel in communication and teamwork. A competitive hourly wage and a variety of benefits are offered, including employee discounts and pension plans.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave pay

Flexible benefits scheme

24/7 Employee Assistance Programme

Qualifications

• Ability to work in a varied environment and at pace.
• Desire to provide great customer service.
• Strong team player who contributes to a collaborative dynamic.

Responsibilities

• Assist customers and answer their questions.
• Promote in-store offers and ensure product availability.
• Maintain a clean and presentable store environment.

Skills

Effective communication

Teamwork

Customer care

Job description

Job Description

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

About the role

You will work onsite and report into the Assistant or Store Manager. Your duties may include helping at the tills, advising customers, or working in our back shop.

Responsibilities

• Help our customers and put them at ease; whether that’s listening to find out more, answering questions and giving great advice on our products, recommending items they hadn’t considered or simply offering a basket – it's the little things that make a difference.
• Get to know our in‑store offers and schemes and promote them – the more info we can give our customers the better.
• Help our stores run smoothly by ensuring we have the right products displayed on the floor, providing great service at the tills, or assisting with stock in the stock rooms.
• Work with other team members to provide a great shopping experience, ensuring the store is always clean and presentable.
• Receive award‑winning training accredited by the Institute of Customer Service.

What you’ll need to have

• Full training is provided for this role; we are looking for people who excel in a varied environment, working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team, promoting a collaborative team dynamic.
• Know that the little things make the biggest difference for customer interactions.
• Desire to be a proud brand ambassador for Boots and help customers find the best products for them.

It would be great if you also have

• Experience providing customer care and delivering great customer service (not essential).

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal‑opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

What's next?

If your application is successful, you will be invited to attend an in‑store interview within the next 14 days. Where a role is advertised as full‑time, we are open to discussing part‑time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.