Customer Advisor

Auxillis; Shotton Colliery; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading accident claims provider in the UK is looking for a Customer Advisor to assist customers through their claims process with empathy and professionalism. This role offers a competitive salary starting from £24,050.96, along with various benefits such as a performance bonus, annual leave, and wellbeing services. Join our inclusive team and contribute to helping people in need during difficult times.

Benefits

Monthly Performance Bonus

Annual Leave

Pension contributions

Financial Benefits

Wellbeing & Lifestyle Services

Community & Culture

Motoring Benefits

Financial wellbeing app

Qualifications

• Strong communication skills for customer interactions.
• Ability to handle customer claims with compassion.
• Familiarity with remote working tools.

Responsibilities

• Guide customers through the claims process.
• Provide empathetic support during stressful moments.
• Ensure customer satisfaction with each interaction.

Skills

Customer-focused

Empathy

Attention to detail

Job description

Customer Advisor

Auxillis
Peterlee, SR8 2RR
NEW

Kickstart your new career as a Customer Advisor with Auxillis!

Location: Based in our Peterlee HQ with hybrid working options after probation.

Working Hours: 37.5 hours per week, with shifts between 8am and 9pm Monday-Friday, and between 8am and 6pm on weekends.

Salary: Starting from £24,050.96 with the opportunity to increase your salary as your experience grows with us, plus:

• Monthly Performance Bonus - Earn up to an additional £330 per month (up to £3,960 annually if you're at the top of your game)
• Ace Award Scheme - Additional rewards for outstanding feedback

Be a Customer Advisor Superstar!

Every call, every customer interaction, every moment counts. As a Customer Advisor, you're more than just a voice on the line - you're the reassuring presence guiding customers through their claims process right after an accident. Your compassion and natural ability to put your customers at ease can turn a stressful moment into a manageable one. This is a job for those who believe in the power of people helping people.

Why Auxillis?

We believe in nurturing talent and are committed to creating an inclusive workplace where everyone feels respected, supported, and empowered to succeed. With comprehensive training, we'll ensure you have all the tools to deliver the best possible service to your customers.

If you're customer-focused, empathetic, and have a keen eye for detail, we’d love to talk to you about joining our team!

Join us as a Customer Advisor and enjoy some outstanding benefits …

Of course, there's a great basic salary, but that's just the beginning, our most popular benefits include …

• Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you'll have public holidays too and an extra day off to celebrate your birthday!
• Pension - Employer contributions of 3%.
• Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
• Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
• Community & Culture - We foster a welcoming community that celebrates cultural events and holidays, making everyone feel part of our work family. Enjoy regular onsite visits from vendors, and free, secure parking for a hassle-free commute.
• Motoring Benefits - Take advantage of exclusive Colleague vehicle‑leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Stream - A free financial wellbeing app that gives you more control on pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About Us

You may not know the Auxillis name, but it is likely we have helped someone you know. We are the go‑to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.