Customer Advisor

Lookers; Newcastle upon Tyne; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading automotive retailer in Newcastle is seeking a passionate Customer Advisor for their Contact Centre. The successful candidate will ensure exceptional customer service, coordinate bookings, and build strong customer relationships. This role offers a competitive salary with an OTE of £30,000. Training and development opportunities are provided, fostering a supportive workplace environment.

Benefits

Competitive salary

Comprehensive training and development opportunities

Supportive workplace culture

Qualifications

• Strong customer service skills.
• Ability to build strong relationships with customers.

Responsibilities

• Coordinate service, MOT, and maintenance bookings.
• Build strong relationships with customers.
• Maximise efficiency using Lookers’ technology platforms.

Skills

Exceptional communication skills

Strong teamworking abilities

Effective organisation and time management

Confidence in a fast-paced, target-driven environment

Job description

OTE

Overview

Job Vacancy: Customer Advisor – Contact Centre

• Location: Office-based, Newcastle
• Salary: £22,000 basic, with an OTE of £30,000 per year (uncapped)
• Hours: 40 hours per week on a rota basis, Monday to Saturday

About the Role

Are you passionate about delivering exceptional customer service? Join Lookers as aCustomer Advisor and become part of a dynamic, forward-thinking team. You’ll play a pivotal role in ensuring our customers receive the world-class experience they expect from our brands while collaborating with our dealership sales and aftersales teams to drive bookings, appointments, and build lasting relationships.

Key Responsibilities

• Coordinate service, MOT, and maintenance bookings, engaging with customers to secure repeat business and uncover opportunities.
• Build strong, relationships with customers while adhering to all brand and manufacturer standards.
• Maximise efficiency and deliver a seamless customer journey using Lookers’ technology platforms.

Skills & Competencies

• Exceptional communication skills, with a customer-first approach.
• Strong teamworking abilities, alongside effective organisation and time management.
• Confidence working in a fast-paced, target-driven environment.

What We Offer

• Competitive salary with uncapped earning potential (OTE up to £30,000).
• Comprehensive training and development opportunities, with room to grow within Lookers and beyond.
• A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well-being.

Working Hours

Our Contact Centres operate:

• Monday to Friday: 8:00 am – 6:00 pm
• Saturday: 9:00 am – 1:00 pm

Shifts are scheduled on a rota basis, with any changes communicated at least one month in advance. Weekend working is required for two weekends per month.

Why Lookers?

At Lookers, we don’t just hire people; we invest in them. By joining our team, you’ll gain access to opportunities for professional growth, work with industry-leading brands, and contribute to delivering exceptional service to our customers.

Ready to take the next step in your career?Apply today and let’s achieve great things together!