Customer Advisor

Kingfisher; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading home improvement retailer in Solihull is looking for a part-time Customer Advisor. You'll provide expert guidance to customers on their home improvement projects, manage stock, set up displays, and ensure excellent customer service. The position requires a friendly and outgoing demeanor, with flexibility for weekend and evening work. The role offers competitive pay and diverse benefits, including a pension scheme, holidays, and employee assistance programmes.

Benefits

Award-winning pension scheme

Employee Assistance Programme

Shopping discounts

Qualifications

• Friendly and outgoing personality with a passion for home improvement.
• Willing to learn new technology and ways of working.
• Able to work in a team and flexible with scheduling.

Responsibilities

• Provide expert advice and assist customers with home improvement projects.
• Manage stock, set up displays, and maintain store appearance.
• Deliver exceptional customer service to enhance customer experience.

Skills

Channel Marketing

Accounting Tally

CSS

Corporate Risk Management

Hibernate

Brokerage

Job description

Overview

Customer Advisor

Part time -18 hours per week

Permanent Contract starting 1st Feb 2026

Shifts available Monday - Sunday 7.00am - 10.00pm

UK Notional hourly rate 12.71 per hour

B&Q Solihull

We believe anyone can improve their home to make life better. Every day we give our millions of customers theideas advice tools and confidence they need to create a home theyll love. Join us as a Customer Advisor and youll be a big part of this.

Whats the job

Join our team and youll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important of course as will things like managing stock setting up displays and making sure your store looks great. Youll have the opportunity to be trained in paint-mixing and cutting timber but truly great customer service will be your main aim.

What we need :

Happy to help eager to learn and just a little bit obsessed with home improvement youll be right at home with us. Youre friendly and outgoing and you get a buzz from helping others. Youll be happy to expand your skills by using new technology and learning new ways of working. Youre great at working in a team too and flexible enough to work on a rota that includes weekends evenings and bank holidays.

Whats in it for me

As part of a great team youll be valued for who you are. Were committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities . You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes an award-winning pension scheme ShareSave options 6.6 weeks holiday payroll giving an Employee Assistance Programme shopping discounts colleague wellbeing benefits and lots more! We also provide generous breaks to make sure youre refreshed and able to perform at your best.

So we can support you during the application or interview process please contact for any recruitment adjustments.

Required Experience :

Unclear Seniority

Key Skills

• Channel Marketing
• Accounting Tally
• CSS
• Corporate Risk Management
• Hibernate
• Brokerage

Employment Type: Part-Time

Experience: years

Vacancy: 1