Customer Advisor

B Q; London Borough of Merton; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Pension scheme

ShareSave options

6.6 weeks holiday

Discounts on store products

Employee Assistance Programme

Job summary

B&Q New Malden is looking for a Customer Advisor to join the team on a part-time basis (20 hours per week) for a 3-month fixed-term contract. You will engage customers, understand their home improvement needs and share product knowledge. You’ll help with stock, displays and store presentation, with training available in paint-mixing and timber cutting.

A flexible rota includes weekends and bank holidays. You’ll be part of a welcoming team in a busy store, supported to develop customer service

Qualifications

• Friendly and outgoing, eager to help customers.
• Willing to learn and adapt to new processes.
• Willing to work a rota including weekends, evenings and bank holidays.

Responsibilities

• Assist customers with home improvement projects and provide product advice.
• Manage stock, set up displays, and keep the store looking presentable.
• Opportunity to be trained in paint-mixing and timber cutting; customer service is the main focus.

Skills

Customer service

Team player

Flexible

Communication

Job description

Shifts available Monday - Sunday, 7.00am - 10.00pm

B&Q New Malden

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

Overview

Customer Advisor

Part Time - 20 hours per week

03 Month Fixed Term Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £ 13.10 per hour

B&Q New Malden

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What We Need

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities

You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.