Customer Advisor

Kingfisher PLC; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading home improvement retailer in Liverpool is looking for a Customer Advisor to provide excellent service and support to customers with their home improvement projects. This role involves managing stock, setting up displays, and adapting to various working hours, including weekends and bank holidays. Ideal candidates will be friendly, eager to learn, and committed to exceptional customer experiences, all while being part of a diverse and inclusive team.

Benefits

Competitive salary

Employee Assistance Programme

Award-winning pension scheme

Shopping discounts

6.6 weeks holiday

Qualifications

• Friendly and outgoing personality.
• Eager to learn and improve skills.
• Great at using technology and adapting to new working methods.

Responsibilities

• Provide excellent customer service.
• Manage stock and set up displays.
• Assist customers with home improvement projects.

Skills

Customer service

Teamwork

Flexibility

Sales

Job description

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor and you'll be a big part of this.

Join our team, and you'll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You'll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

Happy to help, eager to learn and just a little bit obsessed with home improvement, you'll be right at home with us. You're friendly and outgoing, and you get a buzz from helping others. You'll be happy to expand your skills by using new technology and learning new ways of working. You're great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you're refreshed and able to perform at your best.