Customer Advisor

Pavers Shoes; Leicester; On-site; GBP 60,000 - 80,000; Part time

Job summary

A growing retail brand in Leicester is seeking a part-time Customer Advisor to deliver exceptional customer service. Key responsibilities include advising customers on shoe care and accessories while achieving daily KPIs. Candidates should have a positive attitude, be team players, and have some prior retail experience. The role offers £11.70 per hour with opportunities for pay increases and a generous staff discount scheme.

Benefits

Generous Staff Discount

Holiday Entitlement

Company Contribution Pension

Access to the Pavers Foundation

Access to the Pavers Academy

Wellbeing and financial support

Qualifications

• Previous experience in a retail or customer service environment is preferred.
• Must have a positive attitude and be able to learn quickly.
• Availability for weekend and weekday shifts.

Responsibilities

• Deliver exceptional customer service.
• Advise on shoe care and accessories.
• Achieve daily KPIs.
• Maintain store standards and stockroom.

Skills

Exceptional customer service

Ability to work in a team

Self-awareness and accountability

Knowledge of shoe care and accessories

Job description

Are you passionate about achieving sales targets and finding just the right products for customers?

Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?

Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?

We offer a friendly, engaging, and positive environment for people to work in where you can make a real difference and feel valued. You will help us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to compliment a customer’s needs, offering genuine, honest, and knowledgeable advice on our all products.

You could have previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment. We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviours are a must. Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, whilst having fun at work!

We have a part time Customer Advisor opportunity to join our Pavers team in Dobbies Garden Centre, Stapleton on an 8hours per week contract.

You’ll need good availability as the role will include a mixture of weekend and weekday working.

Due to the location of this store it is necessary to commute via your own transport.

Pay, Hours & Benefits for our Customer Advisor

£11.70 per hour 21+ (18-20 £9.60 per hour & 16-17 £7.85 per hour)

Once you complete the required retail induction PaSS stages your pay will increase to £12.05 per hour 21+ (18-20 £9.87 per hour & 16-17 £8.07 per hour)

• Generous Staff Discount scheme, some of which can be shared with your family and friends!
• Holiday Entitlement which increases with service.
• Company Contribution Pension
• Access to the Pavers Foundation : an employee-led grant application and charitable giving scheme
• Access to the Pavers Academy : providing career pathways to support our colleagues through online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmes
• Access to wellbeing and financial support through RetailTRUST

Day to Day responsibilities as our Customer Advisor

• Deliver exceptional customer service
• Advise customers on shoe care and accessories to compliment their needs, achieving daily KPI’s in the process
• Be self-aware, being able to question, learn, and take responsibility for yourself
• Be a team player, maintaining a friendly, engaging, and positive attitude
• Support the maintenance of store standards, product placements and stockroom