Customer Advisor

Boots UK; Hatching Green; On-site; GBP 60,000 - 80,000; Full time

Job summary

A retail company in Hatching Green is seeking a Customer Advisor to assist customers and provide exceptional service. Responsibilities include promoting products, supporting the team, and ensuring a pleasant shopping experience. This role offers an hourly rate of £12.40, with benefits including employee discounts and a flexible benefits scheme. Ideal for those looking to start their career in retail or seeking new challenges.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave

Access to employee assistance programmes

Qualifications

• Excel in a varied environment, working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team.
• Desire to be a proud brand ambassador.

Responsibilities

• Help customers and provide great advice.
• Promote in-store offers and schemes.
• Ensure products are displayed correctly.
• Support the team to provide a great shopping experience.

Skills

Effective communication

Teamwork

Customer interaction

Working in a varied environment

Job description

Overview

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; listen to find out more about them, answer questions and give great advice on our products, recommending items they hadn't considered or simply offering a basket.
• Get to know our in-store offers and schemes and promote them – the more information we can give our customers the better.
• Help our stores run smoothly – ensuring the right products are displayed on the shop floor, providing great service on our tills, or helping with stock in the stock rooms.
• Work with other members of the team to provide a great shopping experience and ensure the store is clean and presentable.
• You will be provided with award winning training accredited by the Institute of Customer Service.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain experience, or you have experience with retail and you’re seeking a new challenge.

Essential skills or experience

• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference in customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

Desirable skills or experience

• Experience providing customer care and delivering great customer service, but this is not essential

Salary and Benefits

• The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
• We have a great range of benefits in addition to the above that offer flexibility to suit you. Find out more at boots.jobs/rewards.
• Please note that salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

About Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\'s with you that we change for the better.