Customer Advisor

B&Q; Guildford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail store in Guildford is seeking a customer-focused advisor to assist customers with their home improvement projects. This role involves managing stock, setting up displays, and providing exceptional service. The ideal candidate will be friendly, eager to learn, and great at working in a team. A competitive salary and benefits package, including an award-winning pension scheme and employee discounts, are offered.

Benefits

Competitive salary

Award-winning pension scheme

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Qualifications

• Happy to help and eager to learn about home improvement.
• Friendly and outgoing with a buzz for helping others.
• Willing to learn new ways of working and expand skills.

Responsibilities

• Advise customers on home improvement projects.
• Manage stock and set up displays in-store.
• Provide great customer service and support.

Skills

Customer service

Teamwork

Flexibility

Adaptability to new technology

Job description

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What we need :

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities . You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact for any recruitment adjustments.