Customer Advisor

B&q; Greater London; Hybrid; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Discount card

Life assurance

Employee assistance programme

Pension

Eye care

Cycling to work scheme

Long service rewards

Learn & Develop at B&Q

Job summary

B&Q Customer Advisors in New Malden, Greater London, help customers realise their home improvement ideas with friendly advice and practical solutions. You’ll work across store areas to assist customers, process queries, and keep shelves well organised.

We offer a competitive hourly rate of £14.00 including an allowance, with opportunities to learn and develop through our learning system, LEO, and access to benefits such as discount card and pension options.

Responsibilities

• Provide friendly advice and assistance to customers looking to realise home improvement ideas.

Job description

• New Malden, London Borough of Merton, Greater London

UK Notional hourly rate £14.00per hour (Inclusive of an £0.90 per hour, store specific location allowance)

We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

If you require any additional support or adjustments to help you make an application, please contact us [e-mail] .

Rewards &

01 / 05

Discount card

• The one we all love! Get 20% discount on your purchases at B&Q in-store and online, after you've been with us for 1 month.

Life assurance

• If the worst should happen, Life Assurance ensures those close to you have some protection.

Employee assistance programme

• We offer free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.

Salary/Bonus

• We offer competitive salaries for all roles, and benchmark them, to ensure that we’re getting it right. And, as we value the contribution of all our colleagues equally, whether they are 17 or 70, our rates of pay for each job is the same.

Pension

• You’ll have access to the award-winning Kingfisher Pension Scheme, and we’ll put money in alongside your savings too.

Medical

• We have a number of medical benefits available depending on your role to help you and your family look after yourselves.

Leave

• All work and no play is no fun! So, you can enjoy 6.6 weeks' leave, plus we'll reward you with additional leave and cash rewards to celebrate long service anniversaries and milestone years.

The chance to achieve more balance between work and your other commitments.

Take advantage of fantastic discounts on loads of products and services, just for being a B&Q colleague!

We have a network of over 3,300 health clubs offering discounts to colleagues and their partners of up to 25% on self-paid gym memberships.

Eye care

• If you use a computer regularly for work, then we pay for your eye testevery two years. If you do require glasses, then you’ll also get £50/€70 towards single focal lenses and frames too.

Cycling to work scheme

• Whether you are thinking green, trying to get fit or saving money, our cycle to work scheme helps colleagues spread the cost and save money on any bike and safety equipment through salary sacrifice.

Long service

• Just like most families, we like to celebrate anniversaries and milestone years. For every 10 years up to 40 years’ service we give extra annual leave and a cash payment.

Training &

development

Learn & Develop at B&Q

When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, LEO, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together.

Flexible learning with Leo

LEO is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With LEO, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 500 different learning activities - like short videos, articles, workshops and webinars - think of LEO as your 24/7 training pal, designed to help you make the most of your B&Q career journey.

Developing in role

Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.

Building expertise and know-how

We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into.

Accelerated Development Talent Programmes

Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.

Induction

At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.

A day in the life

Caitlin, Showroom Customer Advisor

I work with a diverse range of people who all have their own quirks and that’s what I love. A really good day at work is being on shift with one of my closest colleagues or helping a lovely customer and making their day. That’s most days really!

New Malden, London Borough of Merton, Greater London

Our B&Q Customer Advisors are the friendly faces of our business. They're the ones who work across our stores to provide advice and assistance to each and every customer looking to make their big ideas into a much loved reality.

We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Check out ourFAQs for more information about interviewing at B&Q.

Customer Advisor

• New Malden, London Borough of Merton, Greater London