Customer Advisor

Two Rivers Housing; Gloucester; On-site; GBP 27,000; Full time

Job summary

A community-focused housing provider in Gloucester seeks a Customer Advisor to deliver human-centric service to tenants. You will handle enquiries and issues across various channels, aiming for high customer satisfaction. Ideal candidates will have strong customer service skills and the ability to adapt their approach to meet diverse tenant needs. Full-time, fixed-term contract with a salary of £26,658 per annum.

Qualifications

• Ability to adapt approach to meet tenant needs.
• Strong customer service skills.
• Decision-making abilities for resolving enquiries.

Responsibilities

• Provide customer service to tenants via various channels.
• Build positive relationships with tenants.
• Process and record all customer interactions.

Job description

Newent, Gloucester

£26,658 per annum

Fixed term contract - 6 months, Full time (37 hours per week)

Come make a real difference as a Customer Advisor!

Everyone should have a warm, safe, affordable home. As one of our Customer Advisors, you’ll play a starring role in making this a reality for thousands of people living in our communities.

As a first point of contact for our tenants, you will deliver human‑centric customer service, helping resolve enquiries, showing tenants that we care, and championing their voices across the organisation.

You’ll be ready to support our tenants when they contact us by phone, emails, letter, texts, or visit our office. Building positive relationships with tenants and our teams, you’ll follow enquiries through to completion, making sure issues are resolved and queries answered, helping achieve high levels of customer satisfaction.

What you’ll bring to the team

Using your skills, knowledge and the information available, you’ll speak to our tenants to understand their needs and be able to make decisions and try to find solutions on first contact. Understanding that every person and situation is different, you’ll be able to adapt your approach to deliver the best for each of our tenants. You’ll process and record all contacts in a way that meets our policies and procedures and complies with relevant rules and regulations.

More about us

Trust isn’t a tagline - it’s everything. It’s how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say.

It’s also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with.

We want our tenants to know that we’re here, we care and make them feel at home from the moment they step through the door. It’s not just about having a home - it’s about finding a place to build a life and feel safe while doing so.

And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We’ll help you develop and grow, in a place where you’ll find like‑minded people and you can truly be yourself.

Warm, safe, affordable homes are about more than bricks and mortar. It’s a feeling of community, securing and belonging. So, whether you’re a tenant living in one of our homes or a member of the team - when you join the Two Rivers community, you’ll always feel like You’re Home Now