Customer Advisor

Pertemps; England; On-site; GBP 24,000 - 27,000; Full time

Job summary

A well-established insurance firm is seeking a Customer Advisor in Northamptonshire. In this office-based role, you will handle customer enquiries, process policy amendments, and assist in sales support. The ideal candidate is self-motivated, a strong communicator, and has a minimum of 5 GCSEs. Benefits include 25 days annual leave, life protection schemes, and a supportive team culture.

Benefits

25 days annual leave + bank holidays

Life and income protection schemes

Contributory pension

Free on-site parking

Supportive, team-oriented working culture

Qualifications

• Highly motivated and able to work both independently and as part of a team.
• Good interpersonal skills for customer interaction.

Responsibilities

• Responding to customer enquiries via phone, email, and in-person.
• Processing policy amendments, renewals, and quotations.
• Reviewing insurance cover and advising customers.
• Issuing high-quality documentation and correspondence.
• Identifying cross-selling opportunities.

Skills

Strong communication skills

Attention to detail

Self-motivated

Proactive

Computer literate (Word and Excel)

Education

5 GCSEs (Grade C / 7 or above), including English & Maths

Job description

Now Hiring: Customer Advisor
Full Time Permanent Contract | Northamptonshire
Office-based | Monday Friday, 9am-5pm (1-hour lunch)
Salary: £24,000 - £27,000 (DOE)

I'm currently recruiting on behalf of a well-established, reputable insurance firm based in Northamptonshire, who are looking to expand their team with the addition of a Customer Advisor.

This is a fantastic opportunity for someone who enjoys customer interaction, thrives in a small team, and is looking to build a career within the insurance and financial services sector.

About the Role

The role is varied and customer-focused, involving a mix of administration, policy servicing, and sales support. You’ll be working in a professional, friendly environment where customer service is the top priority.

Key Responsibilities include:

• Responding to customer enquiries (phone, email, and in-person)
• Processing policy amendments, renewals, and quotations
• Reviewing existing cover and advising customers on their insurance needs
• Issuing documentation and correspondence to high standards
• Identifying cross-selling opportunities and introducing financial services products
• Carrying out general office and policy admin

About You

We’re looking for someone who is:

• Self‑motivated, reliable, and proactive
• A strong communicator with good attention to detail
• Confident working both independently and within a close‑knit team
• Computer literate (Word and Excel essential)

Preferred but not essential:

• Insurance or financial services experience
• Sales or customer service background

Minimum requirements:

5 GCSEs (Grade C / 7 or above), including English & Maths

Training & Benefits

You’ll receive full on-the-job training, with the option to work towards CII professional qualifications if desired.

Benefits include:

• 25 days annual leave + bank holidays (with the option to carry over)
• Life and income protection schemes
• Contributory pension
• Free on-site parking
• Supportive, team-oriented working culture