Customer Advisor

Boots Opticians; City of Edinburgh; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading optical retailer in Edinburgh is seeking enthusiastic customer service associates. The role involves assisting customers, promoting products, and ensuring a pleasant shopping experience. Ideal candidates enjoy teamwork and effective communication. Training is provided, and career growth opportunities exist after 6 months. Competitive hourly rate of £12.40 with benefits like employee discounts and flexible options.

Benefits

Retirement savings plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave

Flexible benefits scheme

24/7 counselling and support

Qualifications

• Ability to work in a fast-paced environment.
• Desire to provide great customer service.
• Effective listening skills.

Responsibilities

• Assist customers and provide great advice.
• Promote in-store offers and schemes.
• Ensure products are displayed correctly.

Skills

Effective communication

Team collaboration

Customer service

Job description

Job Description

Hourly rate for this role is £12.40 and up to £14.13 across selected London locations. Salary will increase after 6 months in the role.

About the role

You will work onsite and report to the Assistant or Store Manager. Your duties may include working at the tills, advising customers, or supporting the back shop.

• Help customers and put them at ease – listen, answer questions, give great advice and offer items they may not have considered.
• Learn about in‑store offers and schemes, promote them enthusiastically.
• Help the store run smoothly – ensure the correct products are displayed, provide excellent till service, and assist with stock in the stock rooms.
• Work with team members to provide an enjoyable shopping experience and keep the store clean and presentable.
• Receive award‑winning customer service training accredited by the Institute of Customer Service.

What you’ll need to have

• Full training is provided; we look for candidates who can excel in a fast‑paced, varied environment.
• Communicate and listen effectively.
• Enjoy working as part of a team and promote a collaborative dynamic.
• Recognise that small actions make a big difference in customer interactions.
• Desire to be a proud brand ambassador for Boots and help customers find the best products for them.

It would be great if you also have

• Experience providing customer care and delivering great customer service (not essential).

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for those expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards.

Why Boots?

At Boots we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer and encourage diversity across all levels.

What's next?

If your application is successful, you will be invited to attend an in‑store interview within the next 14 days. Where a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process. If you require additional support, we provide reasonable adjustments to help you to be at your best.