Customer Advisor

i2i Recruitment Consultancy; Cheltenham; On-site; GBP 27,000 - 30,000; Full time

Job summary

A recruitment consultancy is seeking a Site Manager in Cheltenham. The role involves overseeing customer service, managing sales conversions, and ensuring facility operations. Candidates should have 2-3 years of customer service experience and strong IT skills, particularly with CRM systems like HubSpot. This is a full-time, site-based position with a competitive salary.

Qualifications

• 2-3 years' experience in a customer-facing sales or customer service role.
• Proven ability to convert enquiries into sales (phone and in person).
• Full UK driving licence required.

Responsibilities

• Act as the face and voice of the new Cheltenham site.
• Handle customer enquiries professionally in person, over the phone, and via email.
• Manage bookings, payments, move-ins, and customer records through the CRM.
• Maintain high standards of health & safety and compliance.
• Conduct daily site checks, including gates and security systems.

Skills

Customer service experience

Sales conversion ability

Strong IT skills

Excellent communication

Organizational skills

Self-motivated

Attention to detail

Tools

HubSpot CRM

Job description

Location: Cheltenham (Site-Based)
Salary: £27,000 – £30,000 per annum
Hours: Full-time, Tuesday to Saturday 8.30am-5pm

Great opportunity to be in charge of your own environment!

What You’ll Be Doing

Acting as the face and voice of the new Cheltenham site, greeting all customers and visitors.

Handling customer enquiries in person, over the phone, and via email in a professional, friendly manner.

Guiding customers through the full sales journey: enquiry ? tour ? reservation ? move-in.

Converting leads into bookings and promoting units, contents protection, packaging and add‑on services.

Managing bookings, payments, move‑ins, renewals and customer records through the CRM (HubSpot).

Supporting the wider business by responding to sales calls and email enquiries for additional UK sites.

Ensuring the facility is clean, secure, presentable, and fully operational at all times.

Conducting daily site checks, including gates, units, lighting and security systems.

Maintaining high standards of health & safety and ensuring full compliance with company procedures.

Reporting maintenance issues and supporting operational tasks as required.

Taking ownership of site performance, customer satisfaction, and sales results.

Must Haves

2–3 years’ experience in a customer‑facing sales or customer service role.

Proven ability to convert enquiries into sales (phone and in person).

Strong IT skills, including CRM experience (HubSpot or similar).

Excellent communication skills, especially over the phone.

Ability to work independently in a standalone environment.

Strong organisational skills and exceptional attention to detail.

Self‑motivated, proactive, and commercially minded.

Full UK driving licence.

Nice to Haves

Experience within storage, property, retail or hospitality sales.

Familiarity with HubSpot CRM.

Experience running a stand‑alone site or working solo.

Experience with facilities, health & safety or site security checks.

Background in roles with upselling or cross‑selling targets.

Prior experience dealing with multi‑site enquiries or centralised sales functions.

Confidence suggesting improvements or contributing to site performance.

Strong administrative experience and comfortable handling customer documentation.

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.

For immediate consideration send your CV to Cat at i2i Recruitment today...