Customer Advisor

Boots UK; Canterbury; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company in Canterbury is seeking a Customer Advisor to enhance customer experiences. You will assist customers, promote store offerings, and ensure store presentation. Ideal candidates excel in communication, teamwork, and have a passion for customer care. Offering an hourly rate starting at £12.40, with various employee benefits, this role is perfect for someone looking to gain valuable experience or pursue a new career opportunity.

Benefits

Employee discounts

Discretionary annual bonus

Retirement savings plan

Flexible benefits scheme

24/7 counselling support

Qualifications

• Ability to excel in a varied environment, working at pace.
• Desire to be a proud brand ambassador for Boots.
• Experience in retail customer service is a plus.

Responsibilities

• Help customers and provide great advice on products.
• Promote in-store offers and schemes for customer benefit.
• Ensure the store is clean and presentable.
• Work collaboratively with teams to enhance customer experience.

Skills

Customer care

Effective communication

Team collaboration

Attention to detail

Job description

Job Overview

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

Responsibilities

• Help our customers and put them at ease; whatever that listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of

Training

You will be provided with award winning training accredited by the Institute of Customer Service

Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.

Qualifications – Essential

• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

Qualifications – Desirable

• Experience providing customer care and delivering great customer service, but this is not essential.

Compensation & Benefits

• The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots? At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

Boots is an equal opportunity employer and provides a supportive and inclusive working environment for all employees and applicants.